Sales Manager - Wedding Market
The Saratoga Hilton

534 Broadway

Saratoga Springs, NY 12866-2209

Hotel with 242 Rooms
Managed By Driftwood Hospitality Management
Current Job Openings
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The Saratoga Hilton
Saratoga Springs, NY

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About the Job:

Do you love crafting weddings that unfold like fairy tales, beautifully planned with elegance in every event?

Join the award-winning team at The Saratoga Hilton, where creativity, community and unforgettable weddings and meetings come together.

We are looking for a passionate and results driven Sales Manager to handle the wedding / smallmeetings market. The position requires a multi-tasking self-starting individual who will be responsible for driving aggressive sales and connections with our customers. The Sales Manager is responsible for proactively soliciting and handling all revenue-related opportunities in a sale with a primary focus on weddings, rehearsal dinners and on-site lodging. If you’re energized by connection and personalized service, this role is for you!

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

BUSINESS RESULTS

  • Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales & Marketing. Identifies revenue opportunities for the hotels based on the event profile.
  • Meets and exceeds individual revenue goals. Effectively manages customer budgets to maximize revenue and meet customer needs and identify opportunities to up-sell products and services throughout the sales process.
  • Identify wedding prospects; initiate / develop and expand relationships in the wedding market.
  • Understands the overall market in which they sell - competitors’ strengths and opportunities, economic trends, supply, and demand, etc.
  • Oversees the coordination with florists, photographers, videographer, DJ and officiant or entertainment acts upon arrival of event to review timeline and details.
  • Conducts customer site inspections of hotel facility.
  • Builds client and guest relationships to ensure all requests are met and that our guests are provided with a memorable, positive and once in a lifetime experience.
  • Solicit, negotiate and book new and repeat clients using multiple channels, such as social media, and telemarketing.

    • GUEST SATISFACTION

  • Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth.
  • Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.

    • KNOWLEDGE, SKILLS & ABILITIES

    Experience

  • Must have (2+) years of progressive sales experience, and/or a combination of 2 years hotel front desk experience coupled with wedding planning.
  • Previous experience in the hospitality industry preferred; experience selling luxury brands and experiential services preferred.
  • Aggressive negotiating skills and creative selling abilities to close on business with a high conversion ratio.
  • Possesses software knowledge (Microsoft Office, etc.).
  • Possesses systems knowledge (Delphi and Delphi Diagrams).
  • Knowledge of menu planning, food presentation, and banquet and event service operations

    • PHYSICAL DEMANDS

    Frequent walking, standing, sitting, hearing, talking, smiling. Lifting, pushing, and pulling of objects weighing up to ten (10) pounds.

    Benefits

    • 401(k) Program
    • Wellness Package to include Medical, Dental and Vision insurance
    • Disability insurance
    • Employee assistance program
    • Flexible spending account
    • Life insurance
    • Paid time off to include vacation, holiday and sick pay
    • Room Discounts
    • Employee Food and Beverage Discounts

    EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

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    The Saratoga Hilton

    Hotel with 242 Rooms

    Downtown comfort on Broadway

    Located on Broadway Street, we’re a short walk from shops, restaurants, and the free summer trolley. Saratoga Performing Arts Center is 10 minutes away. Saratoga Racecourse and Saratoga Spa State Park, a National Historic Landmark, are within two miles. Enjoy our indoor pool, tree-lined patio, and our on-site restaurant.