Catering Sales Manager
The Saratoga Hilton

534 Broadway

Saratoga Springs, NY 12866-2209

Hotel with 242 Rooms
Managed By Driftwood Hospitality Management
Current Job Openings
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The Saratoga Hilton
Saratoga Springs, NY

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Compensation: $62,500 per year

About the job

Do you love bringing milestone celebrations to life?Join the award-winning team at The Saratoga Hilton, where creativity, community, and unforgettable events come together.Were looking for a passionate and results-drivenCatering Sales Manager to lead and handle corporate day meetings/conferences as well as social events (excluding weddings), holiday parties and fundraising galas. The ideal candidate will possess a strong understanding of hospitality, excellent communication skills, and the ability to handle a high volume of catering sales efficiently while maintaining a warm, welcoming attitude. If youre energized by connection and personalized service, this role is for you.

Essential Job Functions

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Build meaningful relationships with clients planning annual day conferences, community groups, universities and corporate organizations.

  • Drive social catering sales by prospecting, networking, and following up on leads.
  • Design customized events that reflect each clients unique visionworking closely with culinary and banquet teams.
  • Showcase the hotel with engaging site tours that reflect Hiltons warm, welcoming style.
  • Represent the brand at social events, expos, and networking community events.
  • Develop and execute a local and outbound sales strategy to identify high-potential target customer segments and industries that would benefit from our services
  • Provide leadership and direction in all catering matters, fostering a collaborative team environment.
  • Solicit, negotiate and book new and repeat clients using multiple channels, such as social media, and telemarketing.
  • Collaborate cross-functionally to ensure seamless event execution and client satisfaction.
  • A keen attention to detail and exceptional organizational skills, with the ability to manage multiple events simultaneously.

Guest Satisfaction

  • Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth.
  • Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.
  • Makes presence always known to customer during this process, regardless of which hotel they sit at. Greets customer during the event phase and hands-off to the Convention Services department for the execution of details. Is available to solve problems and/or suggest alternatives to previous arrangements.
  • Displays leadership in guest hospitality and ensures consistent, high-level service throughout all phases of hotel events. Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty and leads to increased market share.

    Knowledge, Skills & Abilities

    Experience

  • 2 or more years of hotel catering experience or similar industry
  • Proven track record of a consistent ability to provide quality service
  • Previous leadership experience preferred

    Skills and Knowledge

  • Strong verbal and written English communication skills
  • Knowledge of the catering, food & beverage with banquet knowledge
  • Computer literate in MS Word, Excel, and PowerPoint
  • Computer literate with Delphi preferred or other system used in hotel

    Physical Demands

    Frequent walking, standing, sitting, hearing, talking, smiling. Lifting, pushing, and pulling of objects weighing up to ten (10) pounds.

    Benefits

    • 401(k)
    • Dental insurance
    • Disability insurance
    • Employee assistance program
    • Flexible spending account
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance
    • Room Discounts
    • Employee Food and Beverage Discounts

    EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

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    The Saratoga Hilton

    Hotel with 242 Rooms

    Downtown comfort on Broadway

    Located on Broadway Street, we’re a short walk from shops, restaurants, and the free summer trolley. Saratoga Performing Arts Center is 10 minutes away. Saratoga Racecourse and Saratoga Spa State Park, a National Historic Landmark, are within two miles. Enjoy our indoor pool, tree-lined patio, and our on-site restaurant.