Assistant Front Office Manager

Canopy by Hilton West Palm Beach Downtown | Front Office | Full-Time

Position Summary

Be the energy behind our front door. As Assistant Front Office Manager, you’ll lead the team that creates every guest’s first and last impression at Canopy West Palm Beach Downtown. You’ll coach a lively crew of front desk agents, keep daily operations running smoothly, and make sure every guest feels welcomed like a neighbor, not just a room number.

This is a true leadership role. You’ll be on the floor, in the moment, and part of a hotel that’s locally inspired, guest-obsessed, and anything but cookie-cutter.

Key Responsibilities

• Lead the front line: Supervise, coach, and motivate Front Desk Agents and Guest Service teams during your shifts
• Deliver standout guest experiences: Greet guests, anticipate needs, and turn feedback into five-star moments
• Own service recovery: Resolve guest concerns quickly and confidently, with empathy and good judgment
• Run a smooth operation: Oversee check-in/check-out, room assignments, arrivals, and shift handoffs
• Partner across departments: Work with Housekeeping, Engineering, F&B, and Sales to keep the guest journey seamless
• Build the team: Help with recruiting, onboarding, training, scheduling, and performance conversations
• Protect the numbers: Support cash handling, audit accuracy, and accurate timekeeping, and help drive upselling and revenue opportunities
• Champion Canopy and Hilton standards: Keep brand standards, cleanliness, safety, and security top of mind every day
• Be a local ambassador: Share neighborhood favorites and help guests experience West Palm Beach like a local
• Cover as needed: Step in as Manager on Duty and work the desk when the team needs you

Qualifications

Qualifications

Required

• hotel front office experience (guest-facing)
• Strong communication and conflict-resolution skills
• Comfort using a hotel property management system (PMS) and basic computer applications
• Ability to work a flexible schedule, including weekends, holidays, and evenings
• Ability to stand and walk for extended periods and lift or carry up to 25 lbs
• Must be authorized to work in the U.S.

Preferred

• Prior supervisory or lead experience in a hotel or hospitality setting
• Experience with Hilton systems (OnQ) or lifestyle/boutique hotels
• Bilingual (English/Spanish) a plus
• Familiarity with revenue, upselling, and audit basics
• Hospitality degree or equivalent experience welcome

Don’t check every box? Apply anyway. We hire for attitude and train for skill.

What We’re Looking For

• A service-first leader who lights up around guests and teams
• High energy and a positive presence in a fast-paced, dynamic environment
• Adaptable and calm when the lobby gets busy
• A coach who leads by example and develops others
• Someone community-minded, curious about West Palm Beach, and proud to share it
• A team player who believes great hospitality is a team sport

Why Join Us

A hotel with personality

• Lifestyle boutique vibe with locally inspired design and a vibrant, modern atmosphere
• Downtown West Palm Beach location, walkable to dining, shopping, and the waterfront
• A rooftop experience that sets us apart from the typical hotel

A team that feels like a team

• Collaborative, energetic culture where ideas are heard
• Recognition for the people who go above and beyond

Room to grow

• Hands-on leadership development with a path toward Front Office Manager and beyond
• Cross-training exposure to Rooms, F&B, and Operations
• Career mobility across the Hilton family of brands

Hilton Worldwide benefits

• Hilton Go Hilton Team Member Travel Program: deeply discounted hotel stays worldwide for you, family, and friends
• Competitive pay, with eligibility for medical, dental, and vision coverage
• Paid time off and other benefits per company policy
• Team member meal and discount perks
• Learning and development resources

Benefits and eligibility vary by position and employment status.

Equal Opportunity Employer

Canopy by Hilton West Palm Beach Downtown, operated by Driftwood Hotels & Management, is an Equal Opportunity Employer. We welcome applicants of all backgrounds and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by federal, state, or local law. Reasonable accommodations are available for qualified individuals with disabilities.