TheFront Office Manageris fully responsible for all aspects of the Front Desk, coordinates the Front Office activities of the Hotel and resolves problems arising from guest complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate supervisors.
To serve beverages and/or food to the guests in a friendly, courteous and timely manner, resulting in guest satisfaction. Also, to prepare beverages for other server to supply to guests, and act as cashier for the lounge.
The Director of Sales has direct oversight of the sales operations of the hotel. The DOS has a primary responsibility to maximize profit, expand business relationships with targeted prospects and large clients; Develops and implements strategy, sales plan, budgets, and forecasts for overall business development, oversee group and transient sales.