The Overnight Security Officer is responsible for maintaining a safe, secure, and welcoming environment for hotel guests, employees, and property throughout the overnight hours. This position requires conducting routine patrols of the hotel premises, monitoring for suspicious activity, responding to security concerns, and providing assistance to guests and the Night Auditor as needed. The Security Officer is expected to demonstrate professionalism, strong customer service skills, and the ability to respond appropriately to emergencies while supporting the hotel's operational and safety standards.

Key Responsibilities

Property Security & Monitoring

• Conduct regular interior and exterior patrols of the hotel property, including both buildings, parking lots, hallways, stairwells, elevators, and common areas.

• Monitor the property for suspicious activity, unauthorized individuals, safety hazards, and potential security concerns.

• Ensure all exterior doors, entrances, and restricted areas are properly secured.

• Monitor parking areas for suspicious activity, vehicle break-ins, and unauthorized parking.

• Identify and report maintenance concerns, property damage, safety hazards, and unusual activity.

• Maintain a visible security presence throughout the overnight shift to help deter criminal activity and promote guest safety.

• Document all security incidents, unusual occurrences, and completed patrols in a daily security activity report.

Guest Service & Assistance

• Provide courteous and professional assistance to hotel guests during overnight hours.

• Respond promptly to guest concerns involving noise complaints, disturbances, suspicious activity, and safety-related matters.

• Assist guests with general inquiries and directions throughout the property.

• Help maintain a quiet, comfortable, and secure environment for overnight guests.

• Address guest concerns calmly and professionally, escalating situations to management when necessary.

Night Auditor & Front Desk Support

• Provide security support to the Night Auditor throughout the overnight shift.

• Assist the Night Auditor when responding to guest disturbances, unauthorized visitors, or potentially confrontational situations.

• Maintain a visible presence in the lobby and Front Desk area when needed, particularly during late-night guest interactions.

• Assist with monitoring guest and visitor activity entering and exiting the property.

• Support the Night Auditor during emergencies, including fire alarms, medical incidents, evacuations, and other urgent situations.

• Communicate any security-related incidents or concerns to the Night Auditor and hotel management promptly.

• Provide general operational assistance when appropriate, without compromising primary security responsibilities.

Emergency Response & Incident Reporting

• Respond promptly and appropriately to emergencies, including fire alarms, medical emergencies, disturbances, and suspicious activity.

• Contact law enforcement, fire rescue, or emergency medical services when necessary, following hotel procedures.

• Assist with guest evacuations and emergency response procedures as directed.

• Prepare detailed and accurate incident reports documenting security concerns, disturbances, accidents, and unusual occurrences.

• Immediately notify management of significant incidents, safety concerns, or property damage.

• Follow all hotel emergency preparedness, safety, and security protocols.

Qualifications

Qualifications & Requirements

• Previous experience in hotel security, hospitality, law enforcement, or a related field preferred.

• Valid Florida security license, as required by applicable state regulations.

• Strong customer service and interpersonal communication skills.

• Ability to remain calm, professional, and composed during emergencies or challenging guest interactions.

• Ability to work independently with minimal supervision.

• Strong observation, problem-solving, and incident-reporting skills.

• Ability to walk and stand for extended periods while conducting property patrols.

• Availability to work overnight shifts, weekends, and holidays.

• Basic knowledge of emergency response procedures and hotel operations preferred.

Performance Expectations

The Overnight Security Officer is expected to maintain a consistent and visible security presence, conduct thorough property patrols, respond promptly to guest and employee concerns, and communicate effectively with the Night Auditor and hotel management. The primary objective of this position is to promote guest and employee safety, protect hotel assets, minimize security risks, and support smooth overnight hotel operations while maintaining the highest standards of professionalism and guest service.