Steakhouse Bourre Bonne - Assistant Manager
Hotel Bourre Bonne

133 W Market St

Louisville, KY 40202

Hotel with 168 Rooms
Managed By Driftwood Hospitality Management
Current Job Openings
Print a jobs flyer

Hotel Bourre Bonne
Louisville, KY

Save this job

Position Overview

The Assistant Manager supports the General Manager in all aspects of restaurant operations while maintaining the elevated service standards expected in fine dining. This role requires hands-on leadership during service periods, strong attention to detail, and the ability to cultivate an exceptional guest experience. The Assistant Manager serves as a key member of the management team and acts as Manager on Duty during assigned shifts.

Key Responsibilities

Service Leadership

  • Execute flawless service as Manager on Duty, overseeing all front-of-house operations during assigned shifts
  • Lead pre-shift meetings covering menu updates, reservations, VIP guests, and service standards
  • Conduct table visits to ensure guest satisfaction and address any concerns immediately
  • Manage reservation flow, table assignments, and pacing to optimize guest experience and revenue
  • Handle guest complaints and service recovery with professionalism and empowerment to resolve issues
  • Ensure proper execution of steakhouse standards including steak temperatures, tableside presentations, and wine service

    Staff Development & Training

  • Train and mentor servers, hosts, bussers, and server assistants on fine dining service techniques
  • Conduct ongoing education on menu knowledge, wine pairings, and premium protein offerings
  • Provide real-time coaching and feedback during service to elevate team performance
  • Participate in hiring process including interviews and onboarding of new team members
  • Document performance issues and participate in disciplinary processes as needed

    Operational Excellence

  • Enforce standard operating procedures for all front-of-house functions
  • Monitor service timing and coordinate with kitchen to maintain proper course pacing
  • Oversee opening and closing procedures, ensuring all checklists are completed accurately
  • Maintain dining room presentation standards including table settings, lighting, and ambiance
  • Manage floor plan assignments and server sections to balance workload and maximize efficiency
  • Ensure compliance with health department regulations, liquor laws, and company policies

    Financial & Administrative Support

  • Assist with scheduling to optimize labor costs while maintaining service standards
  • Monitor sales performance and identify opportunities to increase average check through upselling
  • Review daily reports including sales, labor percentages, and guest counts
  • Process payroll functions, time-off requests, and maintain accurate staff records
  • Assist with inventory management and vendor coordination as needed
  • Support special events, private dining functions, and holiday service planning

    Wine & Beverage Program Support

  • Demonstrate proper wine service techniques including presentation, opening, and pouring protocols
  • Guide servers on wine and cocktail recommendations that complement steakhouse menu offerings
  • Maintain wine list knowledge and participate in staff tastings and education sessions
  • Assist with beverage inventory, wine cellar organization, and proper storage protocols

    Qualifications

    Required Qualifications

  • 3+ years of progressive restaurant experience with at least 1 year in a supervisory or management role
  • Fine dining or upscale steakhouse experience strongly preferred
  • Demonstrated knowledge of wine service, premium proteins, and fine dining service standards
  • Strong leadership presence with ability to command respect while maintaining approachability
  • Excellent communication skills with polished, professional demeanor appropriate for upscale clientele
  • Ability to remain calm and solution-oriented during high-pressure service periods
  • Proficiency with reservation systems (OpenTable, Resy) and POS systems
  • Working knowledge of Microsoft Office and Google Suite
  • Food Handler and Alcohol Service certifications (or ability to obtain upon hire)
  • Flexible availability including nights, weekends, and holidays

    Preferred Qualifications

  • Experience with French service techniques and tableside presentations
  • Wine certifications (WSET, Court of Master Sommeliers, or similar)
  • Experience with high-volume service periods ($100+ per person average check)
  • Bilingual abilities (English + French, Spanish, or other languages)
  • Bachelor's degree in Hospitality Management or related field
  • Experience with private dining coordination and special events

    Key Competencies

  • Exceptional attention to detail and commitment to excellence
  • Strong interpersonal skills and emotional intelligence
  • Ability to multitask and prioritize in fast-paced environment
  • Service-oriented mindset with passion for hospitality
  • Problem-solving abilities and sound judgment
  • Team player with collaborative approach to leadership

    Physical Requirements

  • Ability to stand and walk for extended periods (8-10 hours)
  • Capacity to lift up to 30 pounds occasionally
  • Manual dexterity for handling glassware, plates, and service items
  • Ability to work in varying temperatures (dining room, kitchen, outdoor areas)

    Work Schedule

    This is a full-time position requiring approximately 50-55 hours per week. Schedule includes evening, weekend, and holiday shifts as required by business needs. Typical shift times are 3:00 PM - 12:00 AM, with flexibility required for special events and operational demands.

    Compensation & Benefits

  • Competitive salary commensurate with experience ($50,000-$65,000 annually)
  • Performance-based bonus opportunities
  • Health, dental, and vision insurance
  • Paid time off and holiday pay
  • Dining discounts and professional development opportunities
  • Career advancement pathwayopportunities
    • Save this job

    Hotel Bourre Bonne

    Hotel with 168 Rooms

    This is a 168 room property that can by found just minutes from Whiskey Row. The KFC Yum Center Arena is less than 10 minutes away on foot and the entertainment district, Fourth Street Live! The hotel will feature a steakhouse, rooftop pool, and over 5000 sq ft of meeting space.