Rooftop Assistant Manager
Hotel Bourre Bonne

133 W Market St

Louisville, KY 40202

Hotel with 168 Rooms
Managed By Driftwood Hospitality Management
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Hotel Bourre Bonne
Louisville, KY

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Assistant Manager - Rooftop

Position Overview

The Assistant Manager supports the General Manager in overseeing all operational aspects of a high-volume nightclub environment serving 700 guests daily. This role requires strong leadership in a fast-paced, high-energy atmosphere with emphasis on guest safety, revenue optimization, and team coordination. The Assistant Manager serves as Manager on Duty during assigned shifts and is responsible for maintaining operational standards while creating an exceptional nightlife experience.

Key Responsibilities

Operational Leadership

  • Serve as Manager on Duty overseeing all front-of-house operations during peak service hours
  • Coordinate seamlessly between bar staff, servers, security, hosts, and production teams
  • Monitor crowd flow, capacity management, and venue atmosphere throughout the night
  • Execute opening and closing procedures ensuring all checklists are completed
  • Oversee sound, lighting, and production elements to maintain desired energy levels
  • Manage door operations including guest lists, will call, and queue management

    VIP & Bottle Service Management

  • Oversee VIP table assignments, bottle service execution, and premium guest experience
  • Build and maintain relationships with VIP clientele, promoters, and industry professionals
  • Maximize bottle service revenue through strategic upselling and premium offerings
  • Coordinate with hosts and servers to ensure seamless VIP arrivals and service
  • Handle VIP requests, special occasions, and ensure elevated hospitality standards

    Safety & Security Coordination

  • Partner with security team to maintain safe environment and handle incidents appropriately
  • Enforce capacity limits and fire code compliance throughout operating hours
  • Monitor alcohol service and intervene when guests show signs of over-intoxication
  • Document incidents, ejections, and safety concerns with detailed reports
  • Coordinate emergency response procedures and maintain communication with local authorities
  • Conduct security briefings and ensure team understands safety protocols

    Staff Leadership & Development

  • Lead and motivate teams of 20-50+ staff members during high-volume shifts
  • Conduct pre-shift meetings covering promotions, VIP reservations, and operational updates
  • Train bar staff, servers, and hosts on service standards and upselling techniques
  • Provide real-time coaching and performance feedback during service
  • Participate in hiring, onboarding, and disciplinary actions as needed
  • Address staff conflicts and maintain positive team culture in high-pressure environment

    Financial & Administrative Support

  • Assist with staff scheduling to optimize labor costs during peak and off-peak periods
  • Monitor sales performance and identify opportunities to increase per-capita spending
  • Process end-of-night cash reconciliation, tip distribution, and sales reporting
  • Review daily P&L reports including covers, revenue, and labor percentages
  • Assist with inventory management for bar supplies and beverage programs
  • Support special events, DJ performances, and promotional night planning

    Guest Experience & Service Recovery

  • Maintain visible presence on floor to ensure guest satisfaction and address concerns
  • Handle guest complaints with professionalism and authority to resolve issues immediately
  • Create memorable experiences for guests through personalized service and attention
  • Manage refund requests, service failures, and dispute resolution
  • Build rapport with regular guests and cultivate loyal clientele base

    Compliance & Regulatory Standards

  • Ensure compliance with all liquor licensing laws and responsible alcohol service policies
  • Enforce age verification procedures and prevent underage drinking violations
  • Maintain health department standards and sanitation protocols
  • Complete incident reports and maintain accurate documentation for liability purposes

    Qualifications

    Required Qualifications

  • 3+ years experience in high-volume hospitality with at least 1 year in supervisory role
  • Nightclub, high-volume bar, or entertainment venue experience strongly preferred
  • Proven ability to lead teams and make quick decisions in high-pressure environments
  • Strong understanding of beverage operations, bottle service, and premium spirits
  • Excellent crisis management and conflict resolution skills
  • Professional demeanor with ability to interact with VIP clientele and industry professionals
  • Working knowledge of POS systems, cash handling, and nightclub operations software
  • Valid alcohol service certifications (TIPS, ServSafe Alcohol, or state equivalent)
  • Must be 21+ years of age
  • Flexible availability including nights and ability to work until 4:00 AM or later

    Preferred Qualifications

  • Experience managing venues with 500+ capacity and high-volume bottle service programs
  • Established relationships with promoters, DJs, talent buyers, or entertainment industry contacts
  • Background in event production, lighting, or sound systems
  • Advanced beverage knowledge including mixology, craft cocktails, and premium spirits
  • Social media savvy and understanding of nightlife marketing
  • Bilingual abilities

    Key Competencies

  • High energy and stamina to maintain presence throughout long shifts
  • Situational awareness and ability to read crowd dynamics
  • Strong decision-making skills under pressure
  • Excellent communication and interpersonal abilities
  • Adaptability and flexibility in dynamic environment
  • Revenue-focused mindset with sales orientation
  • Team player with collaborative leadership style

    Physical Requirements

  • Ability to stand, walk, and move continuously for 8-10+ hours
  • Capacity to work in extremely loud environment with flashing lights and strobes
  • Ability to lift up to 30-50 pounds occasionally
  • Stamina to work late-night hours and maintain alertness until closing
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    Hotel Bourre Bonne

    Hotel with 168 Rooms

    This is a 168 room property that can by found just minutes from Whiskey Row. The KFC Yum Center Arena is less than 10 minutes away on foot and the entertainment district, Fourth Street Live! The hotel will feature a steakhouse, rooftop pool, and over 5000 sq ft of meeting space.