TheConvention Services Manageris responsible for planning, coordinating, and executing group events and meetings for the Sheraton Pittsburgh Hotel at Station Square, a premier hotel located in the heart of Pittsburgh’s Station Square district. This position serves as the main liaison between the hotel and group clients from the time a group contract is turned over from sales through the conclusion of the event. The Convention Services Manager ensures client satisfaction while maximizing hotel revenue and maintaining high standards of service and hospitality.

Key Responsibilities:

• Serve as the primary contact for clients after the booking is confirmed and throughout the entire planning process.
• Manage all aspects of event coordination including room setups, banquet arrangements, audiovisual requirements, F&B planning, and other event logistics.
• Collaborate with the Sales, Banquets, Culinary, Front Office, and Housekeeping departments to ensure flawless execution of events.
• Conduct pre-convention meetings and post-event debriefs to ensure expectations are met or exceeded.
• Create detailed event resumes, Banquet Event Orders (BEOs), and diagrams to communicate client needs to internal teams.
• Monitor and manage group room blocks, attrition, and cutoff dates.
• Upsell hotel services and amenities to increase overall event revenue.
• Handle last-minute changes or client requests with professionalism and efficiency.
• Maintain accurate records of all client communications and event details in the hotel’s sales system.
• Ensure all billing is accurate and complete, and assist in resolving any billing discrepancies.
• Foster strong client relationships to encourage repeat business and referrals.
• Stay current on local market trends and competitor offerings.

Qualifications:

• Minimum 2 years of experience in hotels (full-service hotel experience or convention services, catering, or event management strongly preferred).
• Strong knowledge of hotel operations and meeting/event planning logistics.
• Exceptional communication and interpersonal skills.
• Detail-oriented with excellent organizational and time management abilities.
• Proficiency in Microsoft Office Suite and hotel sales/event software.
• Ability to work flexible hours, including evenings and weekends as needed.