At Driftwood Hospitality Management, our company culture empowers associates to take initiative, be proactive, and contribute to their property's success through clearly defined strategies and objectives. We are renowned for our fully integrated approach to hospitality services, always delivered with exceptional client service. Our team is made up of the industry's top talentat every level, in every role, at every hotel.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

You have a sunny, helpful nature. You're happiest when you're on the move, alert to guests' needs, and ready to offer a helping hand. Talking with people from all walks of life energizes you. With a passion for hospitality, you assist guests with luggage, open doors, offer helpful tips, and ensure they feel genuinely welcomed.

You know your property and the surrounding area inside and out, becoming a trusted source of recommendations. Your dedication and pride in your work make a lasting impressionand guests recognize it. If this sounds like you, the Bell Staff position may be your next exciting opportunity!

The Bell Staff is responsible for all guest service functions related to the bell station. This includes greeting guests, handling luggage, assisting with directions, supporting front desk operations, and ensuring a clean, welcoming lobby and exterior area.

• Greet and welcome guests warmly upon arrival.

• Open and close vehicle doors; assist with loading/unloading luggage.

• Use bell carts to transport luggage to guest rooms, vehicles, or storage areas.

• Assist guests in storing and retrieving luggage as requested.

• Maintain a clean and organized bell station, lobby, and exterior hotel area.

• Provide directions and recommendations for local attractions, restaurants, and services.

• Assist with guest transportation arrangements and special requests.

• Deliver items to guest rooms, including amenities, luggage, or supplies.

• Support the front desk by restocking items and answering guest calls as needed.

• Respond promptly to emergencies, maintenance needs, and safety concerns.

• Ensure personal appearance meets hotel grooming standards.

• Adhere to taxi stand procedures and transportation agreements.

• Follow all hotel safety, security, and operational policies and procedures.

• Actively support the front desk team and perform other duties as assigned.

• High school diploma or equivalent required.

• Prior customer service or hospitality experience preferred.

• Must be able to communicate clearly and professionally in English.

• Friendly, professional demeanor with strong guest service orientation.

• Ability to lift up to 75 lbs and push/pull luggage carts up to 200 lbs.

• Must be able to stand, walk, bend, and twist for extended periods.

• Ability to work flexible hours including weekends and holidays.

• Professional attitude and strong interpersonal skills.

• Knowledge of the hotel property and local area attractions.

• Basic computer, phone, and office equipment skills.

• Ability to multitask in a fast-paced environment while maintaining a positive attitude.

• Team player with flexibility and a commitment to exceptional service.

• This is a physically active role requiring movement throughout the property and outdoors.

• Exposure to varying temperatures, weather conditions, odors, and noise.

• Frequent twisting, bending, stooping, standing, walking, and smiling.

• 401(k) Retirement Plan

• Health Insurance

• Dental & Vision Insurance

• Life & Disability Insurance

• Flexible Spending Account (FSA)

• Employee Assistance Program (EAP)

• Paid Time Off (PTO)

• Room & F&B Discounts

• Incentive Programs

• Free Employee Meal

• & More!