Banquet Manager
The Saratoga Hilton

534 Broadway

Saratoga Springs, NY 12866-2209

242 Room Hotel
Managed By Driftwood Hospitality Management
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The Saratoga Hilton
Saratoga Springs, NY

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Compensation: $60,550 per year

Job Summary

We are looking for an experienced and dedicated Banquet Manager to join the largest convention hotel in Saratoga Springs, NY.

The Banquet Manager is responsible for overseeing all aspects of a banquet or event, ensuring that everything runs smoothly from start to finish. Key duties include:

  • Room Set-Up: Ensuring the venue is properly arranged and decorated according to event specifications.

  • Food Presentation & Service: Overseeing the preparation and presentation of food to ensure high standards, along with supervising the service to guarantee efficiency and quality.

  • Event Clean-Up: Coordinating clean-up operations after the event, ensuring all areas are returned to their original state.

  • Attention to Detail & Quality: Focusing on the finer details of the event, from the layout to the guest experience, maintaining the highest level of quality.

  • Customer Service: Ensuring that client needs are met promptly and efficiently, creating a positive and memorable experience for both the client and their guests.

The Banquet Manager plays a crucial role in ensuring every event is executed flawlessly, meeting both client expectations and operational standards.

Essential Job Functions

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

  • Supervise the Banquet employees; schedule, train, empower, coach and counsel, resolve problems, provide open communication, recommend discipline as appropriate.
  • Supervise and set-up the food and beverage preparation and service to ensure compliance with Banquet Event Orders, and Catering procedures and to ensure an optimal level of service, quality, and hospitality.
  • Meet with the customers to review the Banquet Event Order and to review any changes, issues and/or problems to ensure delivery of a quality product. Manage event billing with the finance department.
  • Monitor and control the maintenance/sanitation of the Banquet areas and equipment to protect the assets and ensure quality service. Control banquet china, cutlery, glassware, linen and equipment.
  • Perform administrative duties such as scheduling, payroll and inventory management.
  • Follows safety and security procedures and rules. Report unsafe conditions to management.
  • Ensure all team members must maintain a neat, clean, and well-groomed appearance. (Specific standards outlined in team member handbook).
  • Coordinate menu and food deliveries with Executive Chef. Follow proper purchasing and requestioning procedures.
  • Adheres to all company policies and procedures.

    Knowledge, Skills & Abilities

  • Minimum of high school education or equivalent.
  • Two full years of employment in a banquet or supervisory position is required.
  • Requires a working knowledge of hotels banquet/catering food and beverage services.
  • Communication skills required to provide information and associated services to hotel management and guests.
  • Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
  • Knowledge of the appropriate table settings and service ware. Knowledge of various types of equipment and set up styles used in the meeting rooms. For example: different table types (round, schoolroom, etc.,).
  • Ability to understand verbal English sufficient to understand verbal job requests from supervisor and guests.

    Physical Demands

  • Ability to lift and move multiple tables and chairs and podiums weighing up to 80 lbs. through a crowded room. This position requires considerable physical activity on a continuous basis throughout the shift for room set up and break downs.
  • Ability to grasp, lift and/or carry, or otherwise move or push goods on a hand cart/truck weighing a maximum of 100 lbs.
  • Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling.

    Benefits

    • 401(k)
    • Health benefits to include medical, dental and vision
    • Disability insurance
    • Employee assistance program
    • Flexible spending account
    • Life insurance
    • Free Parking and Team Meal
    • Paid time off to include vacation, sick and holiday
    • Team Member Travel Program and F & B Discounts

    EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

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    The Saratoga Hilton

    242 Room Hotel

    Downtown comfort on Broadway

    Located on Broadway Street, we’re a short walk from shops, restaurants, and the free summer trolley. Saratoga Performing Arts Center is 10 minutes away. Saratoga Racecourse and Saratoga Spa State Park, a National Historic Landmark, are within two miles. Enjoy our indoor pool, tree-lined patio, and our on-site restaurant.