The Sheraton Club Attendant is the face of the hotel’s executive/club lounge, responsible for delivering elevated, personalized service to Club-level guests. This role ensures a seamless, welcoming experience by managing lounge operations, providing concierge-style assistance, maintaining brand standards for presentation and hospitality, and coordinating with other departments to meet guest needs and resolve issues promptly. The Attendant contributes to guest satisfaction, loyalty, and incremental revenue through attentive service, accurate billing, and subtle upselling of hotel amenities.

Primary responsibilities

• Greet and welcome Club guests on arrival; verify access privileges and ensure a professional, friendly first impression.
• Provide concierge-style services for Club guests: reservations (restaurants, spa, transportation), directions, local recommendations, and special requests.
• Serve and oversee Club lounge food and beverage offerings (continental breakfast, hors d’oeuvres, evening reception): setup, replenishment, presentation, and quality control.
• Maintain lounge cleanliness, organization, and compliance with health & safety and brand standards (table setup, buffet rotation, glassware, signage).
• Monitor occupancy and seating flow; manage guest comfort and privacy, including handling children, large groups, and VIPs with discretion.
• Handle guest check-ins/outs or assist front desk functions when assigned; process billing for food & beverage and incidental charges accurately.
• Respond promptly and professionally to guest questions, requests, and complaints; escalate unresolved issues to Supervisor/Manager.
• Coordinate with Food & Beverage, Housekeeping, Front Desk, Security, and Maintenance to fulfill guest requests and resolve operational issues.
• Conduct opening/closing of the Club lounge according to standard operating procedures and ensure secure handling of keys, cash, and inventory.
• Track, order, and control lounge supplies and small-ware inventory; report shortages or quality issues to management.
• Any other F&B related job duties as assigned by your leadership/manager.
• Uphold brand standards for grooming, service etiquette, and confidentiality of guest information.
• Participate in training, team meetings, and occasional events hosted in the Club lounge.

Preferred qualifications (optional to include)

• High school diploma or equivalent; hospitality or customer-service experience preferred.
• 1–2 years’ experience in hotel lounge, concierge, or guest services role.
• Strong interpersonal and communication skills; polished, professional demeanor.
• Basic computer literacy (PMS, POS systems, email).
• Ability to stand for extended periods, lift moderate weight (up to ~25 lbs), and work flexible shifts including evenings, weekends, and holidays.