Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
JOB SUMMARY
Responsible for supervising the housekeeping team, ensuring guest rooms and public areas are cleaned and maintained to brand standards, and supporting daily housekeeping operations to achieve high levels of cleanliness and guest satisfaction.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
Supervises and coordinates daily activities of housekeeping staff, including room attendants and housepersons.
Inspects guest rooms, public areas, and back-of-house spaces to ensure cleanliness and compliance with brand standards.
Assigns room sections and work duties; adjusts assignments based on occupancy and operational needs.
Trains, coaches, and provides feedback to team members to ensure performance standards are met.
Ensures timely cleaning of vacant, occupied, and check-out rooms to support front office operations.
Monitors inventory levels of linens, amenities, and cleaning supplies; coordinates replenishment as needed.
Responds promptly to guest requests, complaints, and special needs, ensuring resolution and guest satisfaction.
Coordinates with maintenance/engineering to report and follow up on repair needs in guest rooms and public areas.
Ensures adherence to safety, sanitation, and infection control standards.
Assists in scheduling staff to meet operational demands and labor guidelines.
Ensures proper use and care of equipment and supplies.
Maintains accurate records of room status, inspections, and productivity reports.
Supports deep cleaning projects and special assignments as directed.
Adheres to all company policies and procedures.
Follows safety and security procedures and rules.
Knows department fire prevention and emergency procedures.
Utilizes protective equipment.
Reports unsafe conditions to management.
Reports accidents, injuries, near-misses, property damage or loss to management.
Provides for a safe work environment by following all safety and security procedures and rules.
All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
Assists other Housekeeping, Front Office, and Engineering Personnel when needed.
Perform any related duties as requested by supervisor/manager.
Qualifications
KNOWLEDGE, SKILLS & ABILITIES
The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable
Strong leadership and supervisory skills with the ability to motivate and manage a team.
Thorough knowledge of housekeeping operations, cleaning procedures, and brand standards.
Knowledge of proper use of cleaning chemicals and equipment.
Ability to inspect rooms and identify deficiencies and ensure corrective action.
Strong organizational and time management skills.
Ability to recognize safety hazards and ensure compliance with safety standards.
Ability to effectively deal with internal and external customers, including handling complaints with professionalism and tact.
Ability to listen effectively, speak, read and write English clearly, as there will be interaction with guests and other team members.
Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient while maintaining a professional demeanor.
Ability to follow written and/or verbal instructions.
Basic computer skills for tracking room status and completing reports.
PHYSICAL DEMANDS
Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
Must be able to work in hot, cold and wet conditions and be able to stoop, kneel, crawl and climb on all types of surfaces.
Hearing and visual ability to observe and detect signs of emergency situations.
Ability to push and pull carts and equipment.
Grasping, lifting and holding tools and supplies and having good finger dexterity is required.
Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
Lifting and moving objects up to 50 pounds.
Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.
