The Retail Supervisor oversees the day-to-day retail operations of our Spa and Barnaby’s area, ensuring an exceptional guest experience, well-merchandised displays, and a motivated, high-performing team. This role requires a strong understanding of beauty products and retail operations, and works closely with resort management to drive sales, manage buying, and maintain brand standards.

Key Responsibilities

Operations & Sales

• Supervise daily retail operations within the spa and beauty retail area
• Monitor and achieve sales targets, upselling beauty products and treatments to guests
• Ensure product displays are fully stocked, visually appealing, and correctly priced
• Process transactions accurately using the POS system and handle cash management

Buying & Merchandising

• Assist in the selection and buying of beauty products, ensuring a range that meets guest needs and aligns with resort standards
• Negotiate and manage supplier relationships to achieve competitive pricing and favorable terms
• Set and maintain retail pricing in line with market positioning and margin targets
• Create and maintain visually compelling product displays that drive sales and reflect current trends
• Plan and execute seasonal merchandising updates and promotional layouts

Team Leadership

• Lead, train, and motivate retail staff to deliver outstanding guest service
• Educate the team on beauty products, ingredients, and treatment benefits to support informed selling
• Assist in scheduling, shift coverage, and performance coaching
• Act as a first point of contact for staff questions and on-floor issues

Inventory Management

• Conduct regular stock counts and coordinate replenishment orders
• Minimize shrinkage through proper stock controls and procedures
• Maintain organized stockrooms and ensure correct product rotation

Guest Experience

• Greet and assist guests with personalized beauty product recommendations
• Handle guest feedback, complaints, and requests in a professional and timely manner
• Uphold resort service standards at all times

Qualifications

Qualifications & Skills

• Previous retail supervisory experience, preferably in a beauty, spa, or luxury hospitality environment
• Sound knowledge of beauty products, skincare, and current industry trends
• Experience in retail buying, merchandising, and pricing
• Strong customer service and communication skills
• Ability to lead and motivate a small team
• Basic computer and POS system proficiency
• Highly organized with strong attention to detail
• Flexible availability, including weekends and holidays