Hotel Director of Operations
Canopy by Hilton Tempe Downtown

108 E. University Drive

Tempe, AZ 85281

Hotel with 198 Rooms
Managed By Driftwood Hospitality Management
Current Job Openings
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Canopy by Hilton Tempe Downtown
Tempe, AZ

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Compensation: $85,000 to $95,000 per year

Canopy by Hilton Tempe Downtown has a fantastic opportunity available due to an internal promotion! We’re looking for a Director of Operations who will lead the charge in providing an incredible stay experience to our guests by leading and coordinating all operational departments. This position will report to the General Manager, and will work to achieve the goals set in collaboration with them.

JOB SUMMARY

Assists in the Management of the hotel operation to ensure efficient and profitable operations. Ensures guest satisfaction of all outlets by maintaining and managing the highest standards of products and services while maximizing profitability through cost and labor control. In the absence of the General Manager, acts as the General Manager.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week; including nights and weekends.

  • Assist department directors in hiring efforts, providing counseling and advice to contribute to a cohesive and effective team.
  • Ensure an optimal level of service and hospitality are provided to hotel guests by directly leading all operational departments.
  • Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget.
  • Be heavily engaged in the guest satisfaction journey, directing and collaborating with department heads to adapt to guest feedback.
  • Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
  • Oversee and ensure internal audit standards are met.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Be responsible for the performance, development, counseling, and satisfaction of department heads. This position will require forming a strong and productive working relationship with seasoned leaders.
  • Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement
  • Perform other duties as requested by management.

    KNOWLEDGE, SKILLS & ABILITIES

    The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable

    • Minimum of 4+ years hotel management experience of Department Head or above.
    • The ideal candidate will have a strong understanding of full service food and beverage management, including banquet events.
    • The ideal candidate will have a good understanding of hotel rooms operations, including front desk, engineering, and housekeeping.
    • The candidate will have the ability to create an equitable culture of accountability and have a proven track record of building a cohesive team that works together to achieve goals.
    • Requires proven managerial skill as position involves frequent decisions, meeting of deadline, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large scale work projects.
    • Excellent verbal and written English communication and listening skills.
    • Ability to read and communicate verbally and in writing and prepare complex occupancy reports.
    • Strong computer skills in MS Word, Excel, PowerPoint with an understanding of the hotel systems preferred.
    • Must have financial management skills including the ability to understand P&L statements, manage operating budgets, forecasting, and scheduling.

    PHYSICAL DEMANDS

  • Ability to stand and move throughout the building, continuously performing essential job functions.
  • Lifting up to 25 pounds maximum.
  • Occasional twisting, bending, stooping, reaching, standing, walking.
  • Frequent talking, hearing, seeing and smiling.

    Benefits

    • 401(k)
    • Dental insurance
    • Disability insurance
    • Employee assistance program
    • Flexible spending account
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance
    • Room Discounts
    • Employee Food and Beverage Discounts

    EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

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    Canopy by Hilton Tempe Downtown

    Hotel with 198 Rooms

    A positively local stay across from ASU

    Our new hotel is steps from Mill Avenue dining, shops, and nightlife – grab a complimentary Canopy Bike and check out the neighborhood. The light rail and Loop 202 are close by for exploring Phoenix, and spring training is 10 minutes away. Head for our rooftop to cool off in the pool or sip cocktails in the lounge. Rest comes easy on our exclusive Canopy beds.