Restaurant Server
Crowne Plaza Springfield - Convention CTR

3000 South Dirksen Parkway

Springfield, IL 62703

Hotel with 288 Rooms
Managed By Driftwood Hospitality Management
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Crowne Plaza Springfield - Convention CTR
Springfield, IL

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Compensation: $15.00 per hour

Great Opportunity to Work at the Crowne Plaza

*$500 Sign On Bonus!!!

*Free Meal

*Hotel Discounts

*Paid Time Off

Job Summary

Service of food and/or beverage to include the order-taking and delivery of any food and/or beverage items. This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

Essential Job Functions

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

  • Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
  • Check station before, during and after shift for proper set-up and cleanliness.
  • Record the details of the order from the guests, repeating the order to the guests to check for accuracy.
  • Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
  • When complete, retrieve order from kitchen, confirm its accuracy, and deliver to guests along with appropriate condiments.
  • Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
  • Replenish beverages as necessary and check with guests for overall satisfaction.
  • Market and serve upon request any desert items or specialty coffees.
  • Supplement the bus help in clearing and resettling the tables.
  • Perform all assigned side work to include replenishing condiments and restocking.
  • Perform any general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards.
  • Present the check to guest promptly.
  • Adheres to all company policies and procedures.
  • Follows safety and security procedures and rules.
  • Knows department fire prevention and emergency procedures.
  • Utilizes protective equipment.
  • Reports unsafe conditions to supervisor/manager.
  • Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager.
  • Provides for a safe work environment by following all safety and security procedures and rules.
  • All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
  • Perform any related duties as requested by supervisor/manager.
  • Assists other Restaurant Personnel when needed.

    Knowledge, Skills & Abilities

  • Knowledge of all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
  • Hold a current Food Handler Card or in the process of being certified
  • Hold a valid TABC license
  • Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
  • Knowledge of the appropriate table settings and service ware.
  • Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.
  • Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
  • Ability to remember, recite and promote the variety of menu items.
  • Ability to operate beverage equipment, e.g., coffee maker.

    Physical Demands

  • Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
  • Lifting Fifty (30) pounds maximum.
  • Constant standing & walking required.
  • Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.
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    Crowne Plaza Springfield - Convention CTR

    Hotel with 288 Rooms

    Take a break along the historic route 66

    Great Hotel & Convention Center on Famous Route 66!

    TheCrowne Plaza Springfield – Convention Center is conveniently located on I-55 & I-72, better known as Historic Route 66.  Near the University of Illinois Springfield, our hotel is perfect for those coming in to visit the school or catch a game at one of the nearby sports complexes.

    With a short drive to Downtown Springfield, history buffs will enjoy a visit to the Lincoln Home National Historic Site and the Abraham Lincoln Presidential Library and Museum.  Other nearby attractions include Knight’s Action Park and the Illinois State Fairgrounds.

    Our accommodations also offer Free Wi-Fi, parking, and always open business center.  Maintain your workout routine at our 24-hour fitness center, go for a swim in our 14th floor indoor pool, or relax in our hot tub and dry sauna.  Each room is equipped with a mini-refrigerator, Keurig, and 43” TV.