Join the team and love your job!

The team at Margaritaville Lake Resort is here to create and deliver fun and escapism for our guests. With good pay, extensive benefits and a family atmosphere, we are seeking an individual who will become an expert on all aspects of Margaritaville Lake Resort regarding group events. The Social Event Manager will build customer relationships, uncover needs, and present ways that the resort can add value, all with the goal to create successful events for the customer.

Job Type: Full Time

Pay $ Based On Experience

Age Requirement: Must be at least 18 years of age

Reports To: Director of Sales

Must have a comprehensive knowledge of all hotel departments and functions with 1-2 years of experience

The Social Event Manager at Margaritaville Lake Resort is responsible for generating room nights, group room revenue, and catered food and beverage revenue with the social group customer. The mission is to increase revenue within the social market which includes weddings and catered events without guest rooms. The Social Event Manager is responsible for booking events from incoming leads received by telephone, email, social media, or walk-in visits, all while maintaining the companys vision and values. In addition, the Social Event Manager services the events, serving as the liaison between the customer and the hotel staff, communicating details to make the events successful.

The Social Event Manager is the steward of the relationship, acting as the point person for all activities with the group and providing service after the sale. The Social Event Manager will coordinate and communicate all details regarding their groups activities to other departments in the hotel, following up to ensure delivery of service to meet their customers expectations.

Responsibilities include:

• Develop customer base necessary to meet goals, utilizing existing accounts and new accounts from incoming leads.
• Work closely with client to develop good working relationship, including prompt response to calls, emails, and requests.
• Conduct site tours with potential clients.
• Conduct planning meetings to discuss and review details related to event coordination.
• Maintain detailed records of discussions with client, including room accommodations, all prices quoted and details committed for all meeting setups, food and beverage, transportation, etc.
• Upsell to improve revenue generation on property.
• Be readily available during functions for consultation with client.
• Serve as the liaison between the client and the hotel staff, providing direction to the hotel staff to accomplish the clients needs.
• Flexible schedule required to accommodate client needs, including nights, weekends, and holidays.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Maintain professionalism in all situations.
• Attend trade shows as requested, some overnight travel expected.
• Prospect local accounts for new business.
• Achieve and exceed individual and team goals as established by the annual Marketing Plan.
• Knowledgeable of the overall revenue of bookings and to periodically evaluate, assess, and revise the parameters of bookings.
• Achieve budgeted revenues and expenses and maximize profitability related to the sales department.
• Maintain procedures for credit control, financial transactions, and security of financial assets.
• Provide constructive feedback to the Director of Convention Services and the Director of Sales in the development of wedding and banquet menus, and any other procedure / practice to increase revenue and / or customer satisfaction.
• Calculate 30-60-90 day banquet forecasting, reporting information to the Director of Convention Services on a monthly basis.
• Provide stats of wedding bookings monthly to the Director of Sales.
• Assist the Director of Convention Services and the Director of Sales with assigned Catering-related tasks.
• Ability to accurately use various office software, not limited to Word, Excel, Access, Power Point, and the Hotels Sales and Catering software.

Personal Skills

• Comprehensive knowledge of Margaritaville Lake Resorts market position, banquet and food and beverage revenues, pricing and rate structures, sales strategies, yield management, booking trends, and future hotel planning.
• Knowledgeable of competitive markets outside the area.
• Knowledgeable of the capabilities and limitations of the hotel and departments that may impact sales strategies.
• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Good computer skills with proficiency on the internet and Microsoft Office software while preparing proposals, estimates, and Group Sales Agreements.
• Ability to scrupulously follow all Driftwood and hotel policies and procedures.
• Unwavering dedication to customer service.
• Complete projects and assignments thoroughly, professionally, and with care.
• Effectively manage time and prioritize multiple responsibilities, working quickly and efficiently.
• Work well with customers, both internal and external, to assess and analyze situations, making good judgements quickly.
• Attention to details, anticipating guests needs.
• Adjust to high-pressure conditions and be open to change.
• Consistently maintain positive demeanor.
• Assume responsibility for personal growth and development.
• Conduct him\herself professionally at all times in actions and dress; setting standards for all associates.
• Understand and communicate the Driftwood Mission.
• Express ideas and convey information clearly, effectively, and professionally.
• Actively listen to others.
• Convey information, decisions, or problems to appropriate parties on a timely basis.
• Work to resolve disagreements and is respectful of peers and co-workers.
• Must have a comprehensive knowledge of all hotel departments and functions with 1-2 years of experience in hotel operations (preferable at Tan-Tar-A Resort or Margaritaville Lake Resort).
• Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
• Must have exceptional computer skills.
• High school education and relevant training and experience required. Additional education preferred.
• Occasional travel required.
• Flexible work schedule, possibly as many as 50 hours per week if necessary, to service groups.

Physical Requirements

• Maximum lifting of 20 pounds
• Use of a computer
• Hearing, writing, typing, speaking