Why Work With Us?

We are leaders in the field of hospitality management and have a proven track record of success.

We invite forward-thinkers, innovators, and industry leaders to join us on an exciting journey toward success. At Driftwood, we believe that a career in hospitality is an enriching expedition that unveils boundless opportunities for personal and professional growth.

Competitive Benefits Package: Enjoy the peace of mind with our comprehensive benefits, including health, dental, vision, STD/LTD, and life insurance coverage for all full-time employees. Two weeks vacation and 401k match after one year of employment. We prioritize your overall well-being, ensuring you have the support you need.

Travel Incentives: Take advantage of discounted room rates at all Marriott hotels internationally, as well as the Driftwood Hospitality portfolio, allowing you to explore new destinations and create lasting memories.

Delicious Perks: We offer a complimentary hot meal during your shift, along with a 50% discount at our on-property Starbucks!

Position Purpose

Responsible for short- and long-term planning and day-to-day operations of the rooms and related areas. Recommend budget and manage expenses within approved budget constraints. Major areas of responsibility/management include Front Office, Guest Services, Housekeeping, Club Lounge, and Security. Participate in total hotel management as a member of the hotel Executive Committee.

Essential Functions

• Manage the human resources in the rooms division to attract, retain and motivate the employees. Hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline, and terminate, as appropriate. Oversee departmental matters as they relate to federal, state, and local employment and civil rights laws.
• Implement company programs and manage the operations of the division in a manner consistent with federal, state, and local laws and regulations, brand standards and Driftwood Hospitality Management, LLC policies and procedures to ensure a high level of quality and customer satisfaction.
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
• Establish and implement procedures to ensure guests receive prompt, professional attention, and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Establish and implement appropriate service recovery guidelines to ensure total guest satisfaction.
• Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications. Review and approve/deny all discount and rebate requests.
• Schedule and regularly conduct routine inspections of the front office public areas, guest rooms and corridors to ensure the appearance and cleanliness of such areas reflects positively on the hotel, brand, and Company. Develop and implement action plans to correct deficiencies.
• Ensure that guest satisfaction data is analyzed and that plans are developed and implemented to achieve established goals.
• Achieve budgeted revenues, control labor costs and expenses, and maximize profitability within all areas of responsibility. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotels.
• Prepare and submit statistical, performance, and forecast analyses and reports as required.
• Maintain strict procedures for security of monies, credit and financial transactions, guest security, and inventory control. Check billing instruction and guest credit for compliance with hotel credit policy.
• Establish par levels for supplies and equipment. Authorize requisitions to replenish shortages and other business supplies for daily business.
• Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIPs and other key guests or other special guest needs.
• Ensure training and procedures are in place for PBX to serve as a central communication point during emergency/crisis situations and that relationships with local fire, police, and emergency personnel are developed and maintained.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May serve as manager on duty as required.
• Perform other duties as required.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Marriott rules and regulations for the safe and effective operation of the hotels facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of the hotel:

• Ability to assume the responsibilities of the General Manager in his/her absence.
• Perform special projects and other responsibilities as assigned.
• Participate in task forces and committees as requested.

Specific Job Knowledge, Skills And Abilities

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision.
• Must possess supervisory and management skills to communicate and express ideas and directives clearly to employees.
• Must possess basic computer skills, math skills as well as budgetary analysis capabilities required.
• Advanced knowledge of the principles and practices within the rooms discipline and hospitality profession, including experiential knowledge for management of people and complex problems.
• Ability to study, analyze and interpret complex activities and/or information to improve new practices or develop new approaches.
• Ability to make decisions with only general policies and procedures available for guidance.
• Must be able to negotiate, convince, sell and influence professionals and/or hotel guests.
• Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.

Qualification Standards

Education

High school or equivalent education required. Bachelors Degree preferred.

Experience

Four to six years experience in Front Office/Housekeeping/Guest Services, including at least four years as Front Office Manager, Director of Housekeeping or similar room division management experience.

Schedule

Must be able to work varying shifts based on business and client demand, including weekends and holidays.