Position Summary

The Security/Valet Attendant serves as a dual-role team member responsible for ensuring the safety and security of guests, team members, and hotel property while providing exceptional valet parking services. This position is often the first and last point of contact for guests and plays a critical role in maintaining a welcoming, secure, and service-oriented environment.

Essential Job Functions

Security Responsibilities

• Patrol hotel property, parking areas, entrances, exits, and public spaces to ensure a safe environment.
• Monitor and report any suspicious activity, safety hazards, or security concerns.
• Respond promptly to guest and team member requests involving security matters.
• Assist during emergencies, including fire alarms, medical incidents, evacuations, and severe weather situations.
• Complete incident and accident reports accurately and professionally.
• Ensure compliance with hotel safety policies and procedures.
• Monitor access to restricted areas and protect hotel assets.
• Provide assistance to guests while maintaining a visible security presence.

Valet Responsibilities

• Greet guests in a friendly, professional manner upon arrival and departure.
• Safely park and retrieve guest vehicles promptly and efficiently.
• Assist guests with luggage and provide directions or property information as needed.
• Maintain accurate records of vehicle locations and valet tickets.
• Conduct basic vehicle inspections upon arrival and note any existing damage.
• Ensure vehicle keys are secured in accordance with hotel policies.
• Manage traffic flow in the porte cochère and parking areas.
• Maintain cleanliness and organization of valet work areas.

Qualifications

Qualifications

Required

• High school diploma or equivalent.
• Valid driver's license with a clean driving record.
• Ability to drive automatic and manual transmission vehicles preferred.
• Strong customer service and communication skills.
• Ability to work overnight shifts and holidays.
• Ability to stand, walk, and work outdoors for extended periods.

Preferred

• Previous hotel, security, valet, or customer service experience.
• Security training or related certification.

Physical Requirements

• Frequently walk, stand, bend, lift, and carry items up to 50 pounds.
• Drive vehicles safely in various weather conditions.
• Respond quickly to emergency situations.
• Work both indoors and outdoors throughout the shift.

Key Competencies

• Guest Service Excellence
• Professional Appearance and Conduct
• Integrity and Confidentiality
• Problem Solving
• Situational Awareness
• Attention to Detail
• Teamwork and Communication
• Time Management

Performance Expectations

• Deliver exceptional guest experiences at all times.
• Maintain a safe and secure environment for guests and staff.
• Handle guest vehicles with care and professionalism.
• Adhere to all company, brand, and safety standards.
• Represent the hotel with courtesy, professionalism, and hospitality.

This position combines hospitality, safety, and guest service to create a positive first and lasting impression while protecting hotel assets and ensuring operational excellence.