Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

Hilton Dallas/Southlake Town Square is proud to be recognized as one of Hilton’s premier properties in North America, consistently ranking in the top 10% for guest service and overall cleanliness. As a prestigious Connie Award-winning hotel, we feature 248 beautifully appointed guest rooms and more than 28,000 square feet of flexible meeting space overlooking the vibrant Southlake Town Square.

At Hilton Southlake, we believe exceptional hospitality starts with an exceptional team. That’s why we foster a workplace culture built on recognition, connection, and shared success. Team members enjoy valuable perks including employee discounts at Hilton Hotels & Resorts, complimentary daily meals for AM and PM shifts, quarterly team celebrations, and a supportive environment where every contribution matters.

Team Member Experience at Hilton Southlake

Complimentary Meals All AM and PM shift team members enjoy free, freshly prepared lunches daily—because delivering great service begins with feeling valued and cared for.

Quarterly Team Rallies Each quarter, our team comes together to celebrate achievements, share updates, and build momentum through engaging rally-style events that strengthen collaboration and team spirit.

Employee Recognition We proudly recognize outstanding performance through awards, shout-outs, and recognition programs that celebrate team members who consistently go above and beyond. Your hard work is seen, appreciated, and rewarded.

Monthly Family Breakfasts Once a month, we gather for a welcoming family-style breakfast that gives our team an opportunity to connect, recharge, and enjoy hospitality from the other side of the experience—Hilton style.

Join Hilton Southlake and become part of a team that takes pride in delivering excellence while creating a positive, rewarding experience for every team member.

This description is a summary of primary responsibilities and qualifications.  The job description is not intended to include all duties or qualifications that may be required now or in the future.  The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Greet guests promptly, present menus, and make beverage and food recommendations.
• Take accurate orders and enter them into the POS system.
• Prepare and serve cocktails, wine, beer, and non-alcoholic beverages, coordinating with bartenders to ensure quality and timing.
• Serve food orders from the kitchen and check back to ensure guest satisfaction.
• Process payments accurately, including cash, credit cards, and room charges.
• Verify guest identification and comply with all TABC regulations. Refuse service to minors and to guests showing signs of intoxication.
• Maintain a clean, organized, and fully stocked service area, including tables, bar top, and patio.
• Complete opening and closing side work, including restocking garnishes, glassware, and supplies.
• Communicate guest feedback, special requests, and allergy concerns to the bar and kitchen teams.
• Work cooperatively with the F&B team and other departments, including Front Office, to support overall property operations.
• Follow all food safety, sanitation, and health department standards.

Qualifications

• Previous cocktail serving or bar/restaurant experience preferred.
• Current TABC seller-server certification required (or obtained within 30 days of hire).
• Working knowledge of cocktails, wine, and beer, with a willingness to learn the Henley menu.
• Strong communication and interpersonal skills.
• Ability to multitask and remain composed in a fast-paced environment.
• Basic math skills and POS experience preferred.
• Flexibility to work evenings, weekends, and holidays.

• Ability to stand and walk for extended periods during a shift.
• Ability to lift and carry up to 30 lbs, including trays with food, beverages, and glassware.
• Ability to work in a bar environment with noise and variable lighting
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.