Marketing & Sales Administrative Assistant

Join the team and love your job!

The team at Margaritaville Lake Resort is here to create and deliver fun and escapism for our guests.  With good pay, extensive benefits and a family atmosphere, we are seeking an organized and motivated individual to support the Marketing and Sales team by undertaking daily administrative tasks to ensure the functionality and coordination of the departments’ activities and projects.

Job Type: Full Time

Pay Depends on Experience

Age Requirement: Must be at least 18 years of age

Reports To: Director of Sales and Marketing and Marketing Manager

The Marketing & Sales Administration Assistant serves as a “Brand Ambassador” at the resort to create a cohesive message to our guests, ensuring consistency, accuracy and a strong, engaging message.  This is a varied and busy role that requires strong organizational and computer skills as well as an understanding of the importance of a consistent corporate image. The Marketing and Sales Administrative Assistant supports the marketing team by balancing departmental clerical duties with campaign execution. This role ensures daily operations run smoothly by handling vendor communications, data organization, and advertisement scheduling, while providing creative design work for the team. 

Responsibilities include:

• Assist the Marketing Team in promoting and driving sales of Margaritaville Lake Resort Lake of the Ozarks.
• Serve as a “Brand Ambassador” at the Resort to create a cohesive message to our guests. Communicate with the Margaritaville Brand Team to comply with all Brand Directives on property.
• Create visually appealing marketing materials following the brand guidelines.
• Communicate with print vendors, proofing ads, and providing directions to complete final advertisements.
• Ability to efficiently use various office software, not limited to Word, Excel, Access, Power Point, Publisher, Canva, Adobe InDesign, Adobe Illustrator, Adobe Acrobat, Outlook and the Hotel’s Sales and Catering software.
• Maintain organized digital assets libraries, both in the Driftwood Hospitality Management External Drive and the hotel’s Dropbox.
• Assist the General Manager with
  • Capital Expenditure Request System (HSH)
  • Organize and file Purchase Orders and Capital related documents
  • Assist with the General Manager’s schedule & organize appointments when necessary
  • Certificates and donation items from the Executive office
• Assist with planning events for holidays (Memorial Day, July 4^th, Labor Day, Thanksgiving, Christmas, New Year’s Eve), preparing promotional flyers, posters and other collateral.
• Create and produce various in-house promotional items.
• Assist all departments of the hotel with any branded materials to include menus for each of the food and beverage venues, signage for Recreation outlets, etc.
• Assist with Sales Office events to include New Year’s Eve, and other events as requested.
• Coordinate the distribution of client Christmas gifts, purchase packing materials, coordinate wrapping / packaging gifts, create and print gift cards, coordinate the mailing of packages.
• Perform general administrative functions including answering telephones, data entry and typing, mailing and emailing documents, and composing correspondence.
• Answer and forward guest requests, complaints, or questions in a courteous and timely manner.
• Process information flow in and out of the Sales office.
• Create and distribute various department reports and documents as needed.
• Assist with on-property photo and video shoots.
• Be a team player, assisting other Sales and Catering Team members when needed to complete the necessary work of the department. These duties include editing and distributing group resumes, banquet event orders, group cover sheets, and any associated correspondence.
• Perform any related appropriate duties as assigned by supervisors.

Qualifications

Personal Skills

• Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Strong copywriting skills and the ability to communicate complex ideas.
• Ability to follow all Driftwood and hotel policies and procedures.
• Projects and assignments to be completed thoroughly, professionally, and with care.
• Adjust to high-pressure conditions and is open to change.
• Assume responsibility for personal growth and development.
• Conduct him\herself professionally at all times, both in actions and dress; set standards for all associates.
• Understand and communicate the Driftwood Mission.
• Express ideas and convey information clearly, effectively, and professionally.
• Actively listen to others.
• Convey company information, decision, or problems to appropriate parties on a timely basis.
• Work to resolve disagreements and is respectful of peers and co-workers.
• Must have a good knowledge of service standards, guest relations, and etiquette.
• Must have good computer skills.
• Must have excellent time management skills.
• Ability to work both independently, with minimal supervision, and in a team environment.
• Ability to learn quickly and manage workload in a cooperative and demanding environment.
• Detail-oriented: an attention to detail for tasks with zero tolerance for errors.
• A self-motivated individual who can work under stress and meet deadlines.
• An absolute commitment to customer services.
• A positive attitude and open mind that approaches problems from all angles.
• High school education and relevant training and experience required.  Additional education preferred.
• A minimum of one year of office environment experience required.

Physical Requirements

• Maximum lifting of 20 pounds
• Use of a computer
• Hearing, writing, typing, speaking
• Must have hearing and visual capabilities to detect, observe, and report on emergency situations.