The Concierge / Food Runner is a dual-role position responsible for delivering exceptional guest service in both the restaurant and Club Lounge. This associate will work as a Food Runner during restaurant service periods, ensuring timely and accurate delivery of food, while also serving as the Club Lounge Concierge during scheduled Social Hour shifts, providing a welcoming atmosphere and personalized guest assistance.

This position requires an outgoing personality, attention to detail, and the ability to multitask while maintaining Marriott and Sheraton service standards.

Qualifications

Food Runner Responsibilities

• Deliver food from the kitchen to guests quickly, accurately, and professionally.
• Verify each order for accuracy before leaving the kitchen.
• Communicate with servers and kitchen staff regarding guest requests and special dietary needs.
• Assist with clearing tables and resetting dining areas as needed.
• Maintain cleanliness of service stations, expo areas, and dining room.
• Refill water, assist guests when appropriate, and anticipate service needs.
• Follow all food safety and sanitation guidelines.
• Support restaurant operations during busy meal periods

Club Lounge Concierge Responsibilities

During scheduled Social Hour shifts, the associate serves as the face of the Sheraton Club Lounge.

Responsibilities include:

• Welcome guests into the Club Lounge with a warm, genuine greeting.
• Set up and break down the evening Social Hour according to brand standards.
• Monitor food and beverage presentation, replenishing items as necessary.
• Keep the lounge clean, organized, and well-stocked throughout service.
• Interact with guests, answer questions about the hotel, local attractions, dining, and transportation.
• Assist guests with simple requests and direct more complex issues to the Front Desk or Manager.
• Ensure all food displays meet health and safety standards.
• Maintain a professional and hospitable atmosphere that encourages guest engagement.
• Record inventory shortages or maintenance concerns and report them promptly.
• Close and secure the lounge following established procedures.