Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

Job Summary

Responsible for providing troubleshooting, technical assistance, and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.

Primary Responsibilities

• Provide Level 1 support to users for issues regarding computer systems, hardware, or software
• Respond to inquiries via Phone, Email, Tickets or in person regarding computer software or hardware operation to resolve problems in accordance with agreed upon SLA’s
• Set up IT equipment for employee use, performing or ensuring proper installation of cables, operating systems, and software
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
• Assist in the creation of Standard Operating Procedures for all processes required to maintain the user environment covering laptop build, user creation and all system installations
• Work closely with our IT team to ensure that all systems are following security and audit requirements
• Refer major hardware or software problems or defective products to vendors or technicians for service
• Develop training materials and procedures, or train users in the proper use of hardware or software
• Record all incidents and requests into Helpdesk system for audit and review ensuring accurate details and categorizations are logged
• Maintain inventory and documentation of all hardware and software systems
• Procurement of all IT equipment as needed to support systems
• Communicate effectively with all internal associates, including trading, research, management, development, and operations personnel
• Maintain currency in all technology policies and procedures and recommend improvements where necessary
• Perform other duties and responsibilities as assigned
• Act as the primary Point of contact for HQ Staff technical support issues
• Setup Active Directory and Workgroup accounts as required  

Requirements

• An Associate's degree in computer science or related field or similar work experience
• A strong working knowledge of computer systems, hardware, and software.
• Knowledge of Microsoft products including but not limited to Windows Operating Systems and Office
• A+ or similar cert is a plus
• Good problem-solving, analytical, and team-working skills.
• Excellent communication and interpersonal skills.
• An openness to learning new technologies.
• Ability to think outside the box.
• Multitasking tickets, calls, remote sessions, etc.
• On Call rotation

Qualifications

Physical Requirements:

• Lifting/Moving Equipment: Lifting up to 50 lbs to move computers, monitors, or printers from storage to workspaces.
• Manual Dexterity: Frequent typing, using a mouse, and handling small tools for hardware repairs.
• Positional Flexibility: Bending, crouching, or kneeling to work under desks, cable manage, or set up new workstations.
• Visual Abilities: Close-up vision to read screens and differentiate between cables or component colors.
• Mobility: Walking between offices or cub

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status