Maintenance Supervisor
Marriott Raleigh Durham Research Triangle Park

4700 Guardian Drive

Durham, NC 27703

Hotel with 225 Rooms
Managed By Driftwood Hospitality Management
Current Job Openings
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Marriott Raleigh Durham Research Triangle Park
Durham, NC

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Compensation: $22.00 to $24.00 per hour

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

JOB SUMMARY

The Engineering Supervisor directs all aspects of engineering operations including emergency programs, energy management, asset protection, preventive maintenance and repairs to equipment, structures, and grounds.  Directs the Engineering staff, accounting/budgeting, asset protection, inventory control and human resources.  

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications.  The job description is not intended to include all duties or qualifications that may be required now or in the future.  The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

BUSINESS RESULTS

Applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them.

  •             Use business/management knowledge, applications in the industry, and experiences to provide leadership, both internally and externally, to assist the General Manager in positioning the hotel as a market leader. 
  •             Be a coach with a positive attitude daily.  Implement, manage, and comply with Company policies, practices, and programs. 
  •             Ensure compliance with brand standards and local, state, and national regulations.
  •             Ensure optimal levels of quality service and hospitality are provided to guests. 
  •             Walk the property daily to identify issues and to speak with and listen to associates.
  •             Ensure preventative maintenance programs are in place to protect assets and maintenance related problems are promptly and properly addressed. 
  •             Inspect and evaluate the condition of the Engineering areas, equipment, and inventories.
  •             Investigate, analyze, and report on all incidents and accidents. 
  •             Direct all emergency programs including equipment maintenance and inspections, staff training, practice drills, accurate recordkeeping and compliance with all policies, procedures, codes, and regulations.
  •             Direct and promote an accident prevention program to minimize liabilities and related expenses.  Ensure appropriate sanitary, safety, security and emergency procedures are in place, followed and comply with policies, standards, and regulations.  Ensure the staff is proficient in sanitary, safety, security, and emergency procedures.
  •             Ensure associates are properly trained in the use and maintenance of Company assets.
  •             Communicates with hotel department heads to become aware of maintenance needs and ensures timely response to internal requests.
  •             Communicates effectively both verbally and in writing to provide clear direction to staff.  Assigns and instructs all direct reports in details of work.  Observes performance and encourages improvement.  Monitors hotel traffic and makes staffing adjustments accordingly.  Supervises and reviews costs and inventory.
  •             Conducts disciplinary action as required for those directly supervising.

    GUEST SATISFACTION

  •             Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth.
  •             Coordinates and communicates verbally and in writing with customer (internal and external). Follows up with customer.
  •             Makes presence always known to customer. 
  •             Displays leadership in guest hospitality and ensures consistent, high-level service throughout all phases of hotel events. 
  •             Sets a positive example for guest relations.
  •             Interacts with guests to obtain feedback on product quality and service levels.  Effectively responds to and handles guest problems and complaints.
  •             Reviews Guest Service Results with leaders.  Participates in the development and implementation of corrective action plans.
  •             Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

    LEADERSHIP

    Applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them.

  •             Demonstrates commitment to Driftwood Hospitality operating principles and philosophies.
  •             Holds self and others accountable for achieving results.
  •             Addresses conflict in a timely manner.
  •             Contributes to team results.
  •             Deals with change effectively.
  •             Makes decisions, including employees/team and commits to a course of action with available information.

    BUILDING RELATIONSHIPS

    Eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives.  In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the hotel.

  •             Conducts one on one meeting with Direct Reports to ensure their ongoing development.
  •             Maintains open channels of communications for all levels (line employees through General Manager) and monitors employee relations.
  •             Aids in establishing a positive relationship between Hotel Corporation and property owners.
  •             Ensures all required licenses, permits, contracts, insurance, inspections, are in proper order, with the assistance of GM and Controller.
  •             Ensures the prompt and proper submission of all corporate, divisional, and governmental reports required.
  •             Surveys and performs property inspections daily by visually identifying areas of the Hotel for needed improvements such as guest’s rooms, public areas, and restaurants.
  •             Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor.

    GENERATING TALENT

    Proactively identifies and develops talent within the organization.

  •             Hires the best people from both internal and external candidates. Hires for talent, diversity, and balance of skills. Utilizes the brand’s interviewing tools to ensure hiring decisions are based on the candidate’s job-related talent, skills, and competencies.  Maintains succession planning.
  •             Uses all available on the job training tools for employees; implements and manages training initiatives and conducts training when appropriate; ensures self and direct reports have completed appropriate training classes.
  •             Manages employee progressive discipline procedures for areas of responsibility.  Ensures each hotel’s policies are administered fairly and consistently.  Ensures disciplinary procedures and documentation are completed according to Employee Handbook.
  •             Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance, and produce desired business results. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
  •             Actively solicits feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems and concerns.  Ensures employees are treated fairly and equitably.  Constantly strives to improve employee retention.  Brings issues to the attention of the Controller as necessary.
  •             Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility.  Maintains an on-going employee recognition program.

    • Qualifications

    KNOWLEDGE, SKILLS & ABILITIES

    The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable

    • Knowledge of all maintenance trades, including basic electrical, plumbing, mechanical and carpentry.
    • Basic mechanical aptitude for operation and repair of hotel equipment
    • Must be able to recognize potential safety hazards and security problems in the hotel and act upon each accordingly.
    • Be willing and able to comply with hotel policies and procedures including appearance and grooming, safety, security, key control and emergency procedures.
    • Be skilled in several areas such as HVAC, electrical, carpentry, dry walling, painting, plumbing, roofing, and landscaping.
    • Must be able to troubleshoot and repair routine mechanical and electrical malfunctions in hotel systems and equipment.
    • Skill in the use of basic hand and electric tools and familiarity with parts and materials is required.
    • Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
    • Thorough knowledge of the layout of the building, sleeping and function rooms.
    • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
    • Ability to listen effectively, speak, read and write English clearly, as there will be interaction with guests and other team members.
    • Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient while maintaining a pleasant cheerful demeanor.
    • Ability to follow written and or verbal instructions.

    PHYSICAL DEMANDS

    • Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
    • Must be able to work in hot, cold and wet conditions and be able to stoop, kneel, crawl and climb on all types of surfaces.
    • Hearing and visual ability to observe and detect signs of emergency situations.
    • Ability to climb stairs and ladders at a rapid pace, up to 30 feet in the air.
    • Grasping, lifting and holding tools and having good finger dexterity is required.
    • Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
    • Lifting and moving objects up to 100 pounds.
    • Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.          

    Benefits

    • 401(k)
    • Disability insurance
    • Employee assistance program
    • Health insurance
    • Life insurance
    • Paid time off
    • Room Discounts
    • Employee Food and Beverage Discounts

    EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

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    Marriott Raleigh Durham Research Triangle Park

    Hotel with 225 Rooms

    Appreciate style and comfort at our reenergized Durham, NC

    Innovation and relaxation lead the way at Marriott at Research Triangle Park. Our Durham hotel is in the heart of the action, boasting renovated rooms and suites so you can unwind after a day of doing business at nearby Lenovo, GlaxoSmithKline, Cisco or Fidelity. Appreciate our close proximity to the world renowned University of North Carolina, Duke University and North Carolina State University. We are conveniently located near Raleigh Durham International Airport makes us a convenient getaway if you want to explore the shopping, dining, golf and entertainment in Raleigh and Chapel Hill. No matter how you spend your days, cozy up under designer duvets in our renovated accommodations that also feature 55-inch HDTVs and high speed WiFi. Order room service or grab a bite to eat from our Newton's Restaurant, open for breakfast, lunch and dinner. Keep your fitness routine going at our 24-hour fitness center. We also offer top-notch ballroom and meeting spaces matching any needs. Let us exceed your expectations.