The Hilton Southlake Town Square is proud to be one of Hilton’s most prestigious properties in North America, consistently ranking in the top 10% for guest service and overall cleanliness. As a Connie Award-winning hotel, we offer 248 beautifully appointed guest rooms and over 28,000 square feet of flexible meeting space, all overlooking the vibrant Southlake Town Square.

At Hilton Southlake, we also take care of our team. Enjoy employee discounts at Hilton Hotels & Resorts, a Quarterly Team Member Celebration, and our Employee of the Quarter Program. Plus, we offer complimentary meals and a fun, supportive work environment.

Join us and be a part of something truly special!

Team Member Experience at Hilton Southlake

At Hilton Southlake, we believe that exceptional hospitality begins with a thriving team. We’re proud to offer a workplace culture that values connection, recognition, and shared success. Our commitment to team member well-being goes beyond the job description:

 Complimentary Meals

All AM and PM shift team members enjoy free, freshly prepared lunches daily—because great service starts with feeling nourished and appreciated.

 Quarterly Rallies

Every quarter, we come together to celebrate wins, share updates, and energize our team with rally-style events that foster unity, motivation, and a shared sense of purpose.

 Employee Recognition

We spotlight outstanding contributions through formal recognition programs, shout-outs, and awards that honor those who go above and beyond. Your dedication doesn’t go unnoticed—it’s celebrated.

 Monthly Family Breakfasts

Once a month, we host a warm, welcoming breakfast for our team family style. It’s a chance to connect, relax, and enjoy a moment of hospitality together—Hilton style.

About Driftwood Hospitality Management’s company culture that empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

JOB SUMMARY

This description is a summary of primary responsibilities and qualifications.  The job description is not intended to include all duties or qualifications that may be required now or in the future.  The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. 

• Keeping storage rooms maintained and organized.  

• Maintaining back hall: breakdown dirty dishes and bring to dish room. 

• Pickup linen and put away. 

• Set up all meeting rooms to the specifications of the guest.  This includes considerable physical activity in transporting awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms.  

• Break down all meeting rooms where meetings have concluded and return to storage closet so the room will be available to be reset for the next function. 

• Maintain established cleaning schedule of meeting rooms and ballrooms so the rooms always stay presentable. 

• Supply and replenish meeting rooms with clean glasses and fresh water. 

• Communicate with supervisor throughout shift to be aware of the work. 

• Perform any general cleaning tasks using standard hotel cleaning products as assigned by the supervisor to adhere to health standards. 

• Perform other duties as requested, such as cleaning up unexpected spills, or special guest requests. 

• Adheres to all company policies and procedures. 

• Follows safety and security procedures and rules. 

• Knows department fire prevention and emergency procedures. 

• Utilizes protective equipment. 

• Reports unsafe conditions to supervisor. 

• Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager. 

• Provides for a safe work environment by following all safety and security procedures and rules. 

• All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook). 

• Perform any related duties as requested by supervisor/manager. 

• Assists other Banquet Personnel when need. 

• Ability to lift and move multiple tables and chairs and podiums weighing up to 80 lbs. through a crowded room.  This position requires considerable physical activity on a continuous basis throughout the shift for room set up and breaks down. 

Qualifications

KNOWLEDGE, SKILLS & ABILITIES

• Hold a current Food Handler Card. 

• Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette. 

• Knowledge of the appropriate table settings and service ware.  Knowledge of various types of equipment and set up styles used in the meeting rooms.  For example:  different table types (round, schoolroom, etc.). 

• Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions. 

• Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel. 

• Ability to remember, recite and promote the variety of menu items. 

• Ability to operate beverage equipment, e.g., coffee maker. 

PHYSICAL DEMANDS

• Ability to lift and move multiple tables and chairs and podiums weighing up to 80 lbs. through a crowded room.  This position requires considerable physical activity on a continuous basis throughout the shift for room set up and breaks down. 

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.