1.Administration

• Regularly patrol lobby, corridors, and common areas, enforcing safety and security measures.
• Confer with management, interview guests, associates, and others to detect infringements, disturbances, complaints, theft, vandalism, etc.
• Patrol public areas to detect fires, unsafe conditions, and damaged or inoperative safety equipment. Report findings to appropriate party.
• Warn or eject troublemakers and caution careless persons.
• Obtain assistance for accident victims and file accident reports with the insurance company.  All reports must be filed as soon as injured has been attended to.
• Notify staff about presence of persons with questionable reputations.
• Assist management and enforcement officers in emergency situations.
• Enter and check rooms of guests suspected of nonpayment of bill to confirm suspicions and remove remaining personal property.
• Establish and supervise operational procedures for activities such as fire prevention and fighting, traffic control, guarding and patrolling physical property, orienting and monitoring personnel involved with classified information, and investigation of accidents and criminal acts.
• Respond to and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Assist management with safety training when requested.

75%

2.Support

• Must demonstrate a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to accurately, factually, and objectively report information to appropriate parties in a timely manner.
• Ability to scrupulously follow all Driftwood and hotel policies and procedures.
• Attend required meetings.

20%

Professionalism and Style Expectations

Weight

These are expected of every associate within Driftwood Hospitality Management, LLC.

Totals 10%.

3.Personal Effectiveness

• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and is open to change.
• Consistently projects a positive demeanor.
• Assumes responsibility for personal growth and development.
• Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.

2.5%

4.Communication

• Understands and communicates the Driftwood Mission.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Actively listens to others.
• Conveys company information, decision, or problems to appropriate parties on a timely basis.
• Works to resolve disagreements and is respectful of peers and co-workers.

2.5%

Physical Requirements

5. These are required of every associate.

• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.
• Other duties may be assigned.

Additional responsibilities specific to you are:

• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
• Must have a knowledge of mathematical and computer skills.
• High school education and relevant training and experience required.  Additional education preferred.
• Additional language ability preferred.

1.Administration

• Regularly patrol lobby, corridors, and common areas, enforcing safety and security measures.
• Confer with management, interview guests, associates, and others to detect infringements, disturbances, complaints, theft, vandalism, etc.
• Patrol public areas to detect fires, unsafe conditions, and damaged or inoperative safety equipment. Report findings to appropriate party.
• Warn or eject troublemakers and caution careless persons.
• Obtain assistance for accident victims and file accident reports with the insurance company.  All reports must be filed as soon as injured has been attended to.
• Notify staff about presence of persons with questionable reputations.
• Assist management and enforcement officers in emergency situations.
• Enter and check rooms of guests suspected of nonpayment of bill to confirm suspicions and remove remaining personal property.
• Establish and supervise operational procedures for activities such as fire prevention and fighting, traffic control, guarding and patrolling physical property, orienting and monitoring personnel involved with classified information, and investigation of accidents and criminal acts.
• Respond to and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Assist management with safety training when requested.

75%

2.Support

• Must demonstrate a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to accurately, factually, and objectively report information to appropriate parties in a timely manner.
• Ability to scrupulously follow all Driftwood and hotel policies and procedures.
• Attend required meetings.

20%

Professionalism and Style Expectations

Weight

These are expected of every associate within Driftwood Hospitality Management, LLC.

Totals 10%.

3.Personal Effectiveness

• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and is open to change.
• Consistently projects a positive demeanor.
• Assumes responsibility for personal growth and development.
• Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.

2.5%

4.Communication

• Understands and communicates the Driftwood Mission.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Actively listens to others.
• Conveys company information, decision, or problems to appropriate parties on a timely basis.
• Works to resolve disagreements and is respectful of peers and co-workers.

2.5%

Physical Requirements

5. These are required of every associate.

• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.
• Other duties may be assigned.

Additional responsibilities specific to you are:

• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
• Must have a knowledge of mathematical and computer skills.
• High school education and relevant training and experience required.  Additional education preferred..