Margaritaville Lake Resort Osage Beach MO
494 Tan Tar A Drive
Osage Beach, MO 65065
Margaritaville Lake Resort Osage Beach MO
Osage Beach, MO
Job Details
Description
Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
Join the team and love your job!
The team at Margaritaville Lake Resort is here to create and deliver fun and escapism for our guests. With good pay, extensive benefits and a family atmosphere, we are seeking a Convention Services Manager to work with clients after booking to develop a relationship, upsell to improve revenue and review feedback to secure repeat business.
Job Type: Full Time
Pay $ Salary---Based on Experience
Age Requirement: Must be at least 21 years of age
Reports To: Director of Sales & Marketing
The Convention Services Manager is a personable and focused individual with a sound knowledge of the services we can offer and an enthusiasm to drive the business forward through strong relationships with the client.
Responsibilities include:
- Work closely with client, primarily after booking, to develop good working relationship, including letter of introduction, meeting planner materials, prompt response to calls, emails, and requests.
- Maintain professionalism in problem situations.
- Maintain detailed records of discussions with guest, including room accommodations, all prices quoted and details committed for all meeting setups, food and beverage, transportation, etc.
- Up-sell to improve revenue generation on property.
- Be readily available during functions for consultation with client.
- Flexible schedule required to accommodate client needs, including nights, weekends, and holidays.
- Preside at conference planning meetings where details related to group coordination will be discussed and reviewed by management and operations staff.
- Participate in site visits if requested by the Director of Sale & Marketing or a Sales Manager.
- Conduct post-con meetings with clients to solidify repeat business and distribute results to management and operations staff, via the Post-Con Report.
- Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
- Follow up on affiliate or catering only leads given by sales managers or sales assistants. Have the ability to take a wedding lead in the absence of the Social Event Manager.
- Book social catering functions in the absence of the Social Event Manager and the Assistant Director of Sales & Catering
- Provide constructive feedback to the Assistant Director of Sales & Catering and the Director of Sales & Marketing in the development of banquet menus, and any other procedure / practice to increase revenue and / or customer satisfaction.
- Calculate 30-60-90 day banquet forecasting, reporting information to the Director of Convention Services on a monthly basis.
- Assist the Director of Sales & Marketing and the Assistant Director of Sales & Catering with assigned Catering-related tasks.
- Accurately use various office and accounting software.
Qualifications
KNOWLEDGE, SKILLS & ABILITIES
Personal Skills
- High school education and relevant training and experience required. Additional education preferred. A minimum of 2 years of management experience in the hospitality industry preferred.
- Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
- Ability to assist with the design and preparation of statistical reports and presentations as needed.
- Ability to accurately report information.
- Ability to assist with various office tasks as needed.
- Ability to scrupulously follow all Driftwood Hotel Management and hotel policies and procedures.
- Projects and assignments are completed thoroughly, professionally, and with care.
- Adjusts to high-pressure conditions and is open to change.
- Assumes responsibility for personal growth and development.
- Conducts him\herself, acts and dresses professionally at all times; sets standards for all associates.
- Understands and communicates the Driftwood Hotel Management Mission.
- Expresses ideas and conveys information clearly, effectively, and professionally.
- Actively listens to others.
- Conveys company information, decision, or problems to appropriate parties on a timely basis.
- Works to resolve disagreements and is respectful of peers and co-workers.
- Attentive to detail, friendly, eager-to-serve attitude.
- Hands-on, results oriented, highly motivated.
- Ability to quickly assess situations and determine appropriate actions for solutions to challenges.
- Demonstrate sound, thoughtful, objective judgment that reflects the priorities of guests and the hotel.
- Must have a comprehensive knowledge of all hotel departments and functions.
- Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
- Must have exceptional computer skills.
- Ability to timely obtain any required licenses or certificates.
- Occasional travel required.
Physical Requirements
- Maximum lifting of 20 pounds
- Use of a computer
- Hearing, writing, typing, speaking
Margaritaville Lake Resort Osage Beach MO
Resort with 494 Rooms
Don your shades, kick up your feet, and grab your favorite drink. Tucked away on the banks of the Lake of the Ozarks in Osage Beach, Margaritaville Lake Resort Lake of the Ozarks is a refuge for endlessly fun living. Inspired by the lyrics and lifestyle of singer, songwriter and author Jimmy Buffett, our resort invites you to live it up on the lake. Tee off on our championship golf course, or set out on a lake cruise with a pontoon boat rental at the resort's full-service marina. Flavors and cocktails play together to form a meal you won't soon forget at one of our 7 restaurants and bars. Find your moment of zen at Driftwood Spa and Salon. Spend the day cooling off at Jolly Mon Indoor Water Park, or explore local trails on horseback. Waterfront surroundings, lakeside adventures, and relaxing vibes set on 420 scenic acres. There's no better paradise than right here.