Restaurant Server
Hilton Dallas/Southlake Town Square

1400 Plaza Place

Southlake, TX 76092

Hotel with 248 Rooms
Managed By Driftwood Hospitality Management
Current Job Openings
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Hilton Dallas/Southlake Town Square
Southlake, TX

AM Shift
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Compensation: $9.00 per hour

JOB SUMMARY

The Hilton Southlake Town Squareis proud to be one of Hilton’s most prestigious properties in North America, consistently ranking in the top 10% for guest service and overall cleanliness. As a Connie Award-winninghotel, we offer 248 beautifully appointed guest rooms and over 28,000 square feet of flexible meeting space, all overlooking the vibrant Southlake Town Square.

At Hilton Southlake, we also take care of our team. Enjoy employee discountsat Hilton Hotels & Resorts, a Quarterly Team Member Celebration, and our Employee of the Quarter Program. Plus, we offer complimentary mealsand a fun, supportive work environment.

Join us and be a part of something truly special!

ESSENTIAL JOB FUNCTIONS

Join the team at Henley Kitchen and Bar, an elevated dining destination within Hilton Southlake, where modern American cuisine meets warm Texas hospitality. The Food and Beverage Server is responsible for delivering prompt, courteous, and knowledgeable service of food and beverages to guests in accordance with Hilton brand standards and Driftwood Hospitality’s commitment to excellence. This includes taking accurate orders, ensuring timely delivery, and creating memorable dining experiences through attentive and professional service. A high level of hospitality, poise, and teamwork is essential. Primary responsibilities and qualifications. It is not exhaustive and may be amended at any time based on operational needs. The hotel operates 24 hours a day, 7 days a week, and scheduling flexibility—including weekends, holidays, and varied shifts, is required.

  • Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
  • Check station before, during and after shift for proper set-up and cleanliness.
  • Record the details of the order from the guests, repeating the order to the guests to check for accuracy.
  • Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
  • When complete, retrieve order from kitchen, confirm its accuracy, and deliver to guests along with appropriate condiments.
  • Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
  • Replenish beverages as necessary and check with guests for overall satisfaction.
  • Market and serve upon request any desert items or specialty coffees.
  • Supplement the bus help in clearing and resettling the tables.
  • Perform all assigned side work to include replenishing condiments and restocking.
  • Perform any general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards.
  • Present the check to guest promptly.
  • Adheres to all company policies and procedures.
  • Follows safety and security procedures and rules.
  • Knows department fire prevention and emergency procedures.
  • Utilizes protective equipment.
  • Reports unsafe conditions to supervisor/manager.
  • Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager.
  • Provides for a safe work environment by following all safety and security procedures and rules.
  • All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
  • Perform any related duties as requested by supervisor/manager.
  • Assists other Restaurant Personnel when needed.

    KNOWLEDGE, SKILLS & ABILITIES

  • Knowledge of all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
  • Hold a current Food Handler Card or in the process of being certified
  • Hold a valid TABC license
  • Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
  • Knowledge of the appropriate table settings and service ware.
  • Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.
  • Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
  • Ability to remember, recite and promote the variety of menu items.
  • Ability to operate beverage equipment, e.g., coffee maker.

    PHYSICAL DEMANDS

  • Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
  • Lifting Fifty (30) pounds maximum.
  • Constant standing & walking required.
  • Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.

    Benefits

    • 401(k)
    • Dental insurance
    • Disability insurance
    • Employee assistance program
    • Flexible spending account
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance
    • Room Discounts
    • Employee Food and Beverage Discounts

    EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

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    Hilton Dallas/Southlake Town Square

    Hotel with 248 Rooms

    Southlake Town Square right on your doorstep

    Our hotel is next to Southlake Town Square which has over 200 premium stores as well as dining and entertainment. Legoland, SEA LIFE Grapevine Aquarium, and DFW International Airport are within six miles. Dallas and Arlington can be reached in 30 minutes. We offer an outdoor pool, fitness center and restaurant.