Front Desk Supervisor
San Diego Marriott Mission Valley

8757 Rio San Diego Drive

San Diego, CA 92108

353 Room Hotel
Managed By Driftwood Hospitality Management
Current Job Openings
Print a jobs flyer

San Diego Marriott Mission Valley
San Diego, CA

Save this job

Compensation: $20.00 per hour

Join Our Team at San Diego Marriott Mission Valley: Where Excellence Meets Hospitality!

At the San Diego Marriott Mission Valley, we take pride in creating a workplace that not only values exceptional service but also fosters a vibrant and inclusive community. We believe in attracting the best talent and providing them with an environment that encourages growth, collaboration, and personal well-being.

Why Work With Us?

Competitive Benefits Package: Enjoy the peace of mind with our comprehensive benefits, including a generous 401k match, health, dental, and vision coverage at competitive costs for all full time employees. We prioritize your overall well-being, ensuring you have the support you need.

Delicious Perks:As part of our commitment to your satisfaction, we offer a complimentary hot meal during your shift. Savor the flavors of our culinary expertise while you contribute to our guests' memorable experiences.

Convenient Amenities:Forget the stress of finding parking - our team members enjoy free parking on-site. Our central location extends beyond the hotel with the trolley station within walking distance, commuting becomes a breeze.

Travel Incentives:Take advantage of discounted room rates at all Marriott hotels internationally, allowing you to explore new destinations and create lasting memories.

Investing in Your Future:Join us at San Diego Marriott Mission Valley, where we prioritize promoting from within and offer continuous professional growth opportunities. Your success is our success, and together, let's build a legacy of excellence.

What Sets Us Apart?

Our commitment to excellence extends beyond our service to guests; it encompasses our dedication to creating a positive and rewarding work environment for our team. We believe in recognizing and celebrating the unique talents and contributions each team member brings.

Job Summary

Provides guidance and leadership as the Front Desk Supervisor ensuring consistent quality customer service is delivered.

Essential Job Functions

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

  • Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct front desk clerks in details of work. Observe performance and encourage improvement.
  • Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.
  • Promptly complete registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, and coupons as appropriate. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowance. Requires standing and continual mobility throughout front office area.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make changes and balance as assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using a positive and clear English language. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Remain calm and alert especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and the other employees. Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
  • Manage Third Party Internet billing and arrivals. Prepare group arrivals. Prepare pre-arrival packets as requested/required. Anticipate flow of arrivals and take necessary steps to ensure smooth check in/out.
  • Train new agents in daily duties including cash handling procedures, use of CRM Toolbox, organization of hotel. Ensure compliance with all brand standards. Coordinate and track successful completion of training on PMS system.
  • Monitor and track time and attendance of associates. Reinforce attendance policy with staff; recommend progressive discipline procedures associates who do not comply with standards.
  • Take actions to ensure high Associate Satisfaction scores as measured by the Associate Opinion Survey. Work with other supervisory and management staff to address all areas to ensure consistent quality work environment.
  • Be familiar and able to perform duties on all shifts, including Night Audit and PBX.
  • Manager on Duty (MOD) in absence of Front Office Manager.
  • Turn in all lost and found items and all guest room keys.
  • Adhere to all company policies and procedures.
  • Follow safety and security procedures and rules.
  • Know department fire prevention and emergency procedures.
  • Utilize protective equipment.
  • Report unsafe conditions to management.
  • Report accidents, injuries, near-misses, property damage or loss to management.
  • Provide for a safe work environment by following all safety and security procedures and rules.
  • All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook).
  • Assists other Front Desk Personnel when need.
  • Perform any related duties as requested by management.

    • Knowledge, Skills & Abilities

  • Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
  • Two years combined prior front desk and supervisor experience.
  • Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
  • Ability to read, listen, and communicate effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer system.

    • Physical Demands

  • Ability to stand and move throughout front office and continuously performs essential job functions.
  • Standing 95% of shift.
  • Lifting up to 25 pounds maximum.
  • Occasional twisting, bending, stooping, reaching, standing, walking.
    • Frequent talking, hearing, seeing and smiling.

    Ready to embark on a fulfilling career journey? Apply today and discover the unparalleled experiences that await you at San Diego Marriott Mission Valley!

    Benefits

    • 401(k)
    • Dental insurance
    • Disability insurance
    • Employee assistance program
    • Flexible spending account
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance
    • Room Discounts
    • Employee Food and Beverage Discounts

    EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

    Save this job

    San Diego Marriott Mission Valley

    353 Room Hotel

    Experience the heart of sunny Mission Valley San Diego

    Located in Mission Valley, San Diego, the Marriott Mission Valley is the ideal hotel for experiencing the best of San Diego. Enjoy easy access to San Diego State University, SDSU Mission Valley, and the new Snapdragon Stadium from our hotel. Hop on the Rio Vista Trolley and explore Mission Bay, Sea World, Old Town, and Downtown San Diego's Gaslamp District. Gather in refreshed meeting spaces, including an event lawn ideal for memorable outdoor gatherings. Enjoy a host of amenities and services, from views and casual dining at DEN to our fully equipped fitness center and outdoor pool with a waterfall. Well-appointed hotel rooms and suites offer 55 SMART TVs, high-speed Internet, and balconies, perfect for groups or families visiting San Diego. You will appreciate the unmatched charm and sophistication of one of the top hotels in Mission Valley, San Diego.