Join Our Team at San Diego Marriott Mission Valley: Where Excellence Meets Hospitality!
At the San Diego Marriott Mission Valley, we take pride in creating a workplace that not only values exceptional service but also fosters a vibrant and inclusive community. We believe in attracting the best talent and providing them with an environment that encourages growth, collaboration, and personal well-being.
Why Work With Us?
Competitive Benefits Package: Enjoy the peace of mind with our comprehensive benefits, including a generous 401k match, health, dental, and vision coverage at competitive costs for all full time employees. We prioritize your overall well-being, ensuring you have the support you need.
Delicious Perks:As part of our commitment to your satisfaction, we offer a complimentary hot meal during your shift. Savor the flavors of our culinary expertise while you contribute to our guests' memorable experiences.
Convenient Amenities:Forget the stress of finding parking - our team members enjoy free parking on-site. Our central location extends beyond the hotel with the trolley station within walking distance, commuting becomes a breeze.
Travel Incentives:Take advantage of discounted room rates at all Marriott hotels internationally, allowing you to explore new destinations and create lasting memories.
Investing in Your Future:Join us at San Diego Marriott Mission Valley, where we prioritize promoting from within and offer continuous professional growth opportunities. Your success is our success, and together, let's build a legacy of excellence.
What Sets Us Apart?
Our commitment to excellence extends beyond our service to guests; it encompasses our dedication to creating a positive and rewarding work environment for our team. We believe in recognizing and celebrating the unique talents and contributions each team member brings.
Job Summary
Plan and manage the sales effort of the hotels Catering Department to achieve customer satisfaction and quality service while meeting/exceeding revenue/profit goals. Utilize prospecting skills and strong business sense to consistently exceed catering revenue goals. Recruit, deploy, motivate, support and grow a team of Catering Sales and Convention Service Managers to do the same. Report and critique all Catering activities to the Cluster Director of Sales & Marketing. Enliven the Driftwood Standards within the Department and the hotel. Support all Corporate and hotel initiatives as needed.
Essential Job Functions
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
Business Results
Oversees all day-to-day operations for the catering sales effort.
Provides positive and aggressive leadership to ensure maximum revenue potential; sets example with personal booking goals.
Creates and maintains an office environment conducive to effective selling and customer advocacy.
Oversees hiring and training of catering sales managers and hourly associates.
Coaches and mentors catering related sales managers to develop sales skills and performance improvement.
Participates in the Developing and management of the catering sales revenue and operating budgets. Provides input for developing forecasts.
Sets booking goals for catering sales team members and catering goals for other sales channels property participates in.
Holds catering sales team and other sales channels accountable for goal achievement.
Proactively recognizes and works to retain top talent.
Effectively develops and manages relationships with key stakeholders, both internal and external.
Assist the Director of Sales & Marketing analyze market information through CI/TY and implements catering strategy to achieve hotels financial catering goals.
Assists Revenue Management and the Director of Group Sales with completing accurate projections.
Assists the Director of Sales & Marketing to approve space release for catering to maximize revenue.
Develops, implements, and sustains aggressive solicitation program focused on increasing local catering business.
Works with management team to create and implement a catering sales marketing plan addressing revenue, customers and the market.
Assists with the development and implementation of catering promotions, both internal and external.
Works collaboratively with off-property sales channels to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
Conducts outside catering sales calls based upon set individual monthly goals.
Conducts prospecting and solicitation goals based upon set individual monthly goals.
Completes Catering Sales components of the Marketing Plan (updated quarterly) including strategic action plans for all relevant market segments, booking channels and revenue streams.
Sets Catering goals and objectives with DOSM, utilizing goal setting models and market knowledge to ensure the Catering Managers are effectively deployed to maximize productivity and revenue opportunities for the hotel.
Develop working menu with the Executive Chef to ensure profitability and customer satisfaction.
Establishes Catering booking guidelines with the DOSM, based on historical data and forecasts to maximize revenue.
Prepares and presents Catering information for property reviews with owner representatives and corporate executives.
Reviews Catering pace reports with DOSM and reforecast Weekly 30/60/90-Day Budget w/DOSM and Director of Revenue Management
Evaluates new and incremental business opportunities/promotions to maximize revenue for the hotel.
Completes Catering Sales Activity Critiques (weekly/monthly/quarterly) with information that explains the productivity, provides insights into opportunities and threats, and updates the stakeholders with market news.
Guest Satisfaction
Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth.
Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.
Makes presence always known to customer during this process, regardless of which hotel they sit at. Greets customer during the event phase and hands-off to the Convention Services department for the execution of details. Is available to solve problems and/or suggest alternatives to previous arrangements.
Displays leadership in guest hospitality and ensures consistent, high-level service throughout all phases of hotel events. Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty and leads to increased market share.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
Reviews Guest Service Results with leaders. Participates in the development and implementation of corrective action plans.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Utilizes CI/TY or other hotel system to capture and manage customer information daily.
Leadership
Applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them.
Demonstrates commitment to Driftwood Hospitality operating principles and philosophies.
Holds self and others accountable for achieving results.
Addresses conflict in a timely manner.
Contributes to team results.
Deals with change effectively.
Makes decisions, including employees/team and commits to a course of action with available information.
Building Relationships
Eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives.
Conducts one on one meeting with Catering Sales Managers and Convention Services to ensure their ongoing development.
Manages lead processes for to ensure prompt and thorough response to inquiries.
Promotes and tracks lead referrals from NSOs, and Scout leads.
Administers Catering Sales Smart Goals.
Uses opportunities to promote individual and team successes.
Always applies the principles of trust, honesty, respect, integrity and commitment.
Attends Morning, Daily BEO and Departmental Meetings, representing Catering and Convention Services.
Recognizes and celebrates team successes.
Balances the interest of ones own group with the interests of the organization.
Facilitates beneficial resolution of team conflict.
Uses team member diversity to its fullest extent to achieve business success.
Encourages others to share their points of view even if different from his/her own.
Shares relevant information to help others understand and support business objectives.
Seldom pulls rank or tries to overpower others.
Uses technology effectively to communicate and influence throughout the organization.
Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual.
Managing Work Execution
Proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results.
Consistently meets/exceeds personal revenue production goals
Approves Local Catering bookings to ensure Catering Managers are maximizing revenue opportunities without displacing business
Approves Local Catering space releases in accordance with the stated policies
Develops strategic action plans and establishes Measuring Sticks with Catering Sales & Convention Service Managers
Completes ROIs on new projects/ expenditures not forecasted
Manages completion of new projects as they arise
Audits CI/TY and creates follow-up action plans as needed
Participates in setting team direction or goals.
Seeks out others for information, support, guidance and assistance.
Develops and uses systems to organize and keep track of information.
Generating Talent
Proactively identifies and develops talent within the organization.
Hires the best people available from inside and outside Marriott Hotels. Hires for talent, diversity and balance of skills. Supports Marriott interviewing tools to ensure hiring decisions are based on the candidates job-related talent, skills and competencies. Maintains succession planning.
Develops implements and maintains departmental orientation and training certification programs for employees to receive the appropriate new hire training to successfully perform their job.
Uses all available on the job training tools for employees; implements and manages training initiatives and conducts training when appropriate; ensures self and direct reports have completed appropriate Marriott DLZ training classes.
Manages employee progressive discipline procedures for areas of responsibility. Ensures each hotels policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures
Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Actively solicits feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems and concerns. Ensures employees are treated fairly and equitably. Constantly strives to improve employee retention. Brings issues to the attention of DOSM and Human Resources as necessary.
Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility. Maintains an on-going employee recognition program.
Organizational Learner
Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area
Enlivens the CARE Culture within the Sales Department and the hotel
Attends different departmental Line-up meetings and communicates information
Communicates all relevant market news to the Catering Department
Supports Public Relations initiatives
Review catering sales strategies and provides feedback
Updates SOPs as needed with DOSM
Acts independently to improve and increase skills and knowledge.
Demonstrates an awareness of personal strengths and areas for professional improvement.
Shares learning, innovations, and best practices with others.
Is willing to learn from others.
Performs all technical/procedural requirements of the job.
Uses current best methodologies to manage smaller scale projects.
Understands revenue management functions and account profitability.
Knowledge, Skills & Abilities
Experience
Must have a minimum of (5+) year of progressive sales experience
Must have Marriott Experience
Proven track record of a consistent ability to exceed sales goals
Previous sales leadership experience preferred
Skills and Knowledge
Aggressive negotiating skills and creative selling abilities to close on business with a high conversion ratio
Must be able to knock on doors to get the business
Knows how to conduct research on the Internet
Weekly prospecting and soliciting goals
Uncovering new customers (local and social)
Effective sales skills to up-sell products and services
Knowledge of menu planning, food presentation, banquet and event service operations
Ability to manage guest room and meeting space inventories
Broad understanding of facility management (sanitation, maintenance, operations)
Strong customer development and relationship management skills
Knowledge of overall hotel operations as they affect department.
Knowledge of event technology products and services
Knowledge of contract management and legalities
Financial management skills, e.g., ability to understand P&L statements, manage operating budgets, forecasting and scheduling
Strong communication skills (verbal, listening, writing)
Strong problem-solving skills
Strong customer and associate relations skills
Strong presentation and platform skills
Strong organizational skills
Strong closing skills
Strong persuasion skills
Ability to use standard software applications and hotel system
Effective decision-making skills
Effective influence skills
Physical Demands
Frequent walking, standing, sitting, hearing, talking, smiling. Lifting, pushing and pulling of objects weighing up to ten (10) pounds.
Join us at San Diego Marriott Mission Valley, where your career aspirations meet endless opportunities, and where we not only meet industry standards but exceed them. Be a part of a team that is not just amazing but is committed to making your journey with us truly extraordinary.
Ready to embark on a fulfilling career journey? Apply today and discover the unparalleled experiences that await you at San Diego Marriott Mission Valley!
Benefits
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Room Discounts
- Employee Food and Beverage Discounts
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
