Night Audit / Front Desk
Holiday Inn Express Poughkeepsie

2750 South Road

Poughkeepsie, NY 12601

121 Room Hotel
Managed By Driftwood Hospitality Management
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Holiday Inn Express Poughkeepsie
Poughkeepsie, NY

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Compensation: $18.00 per hour

Job Summary

The primary duties of the night auditor are to check front office, restaurant and bar accounting records for accuracy, post and balance charges and settlements in a timely and efficient manner and compile information for the financial records. Assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.

Essential Job Functions

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

  • Prepare daily Restaurant Revenue Report data by auditing Micros tapes/journals to breakdown revenue, covers, server's tips paid out and settlements by type and cashier.
  • Run audit reports/journals.
  • Make corrections and adjustments and handle all computer problems that might occur throughout their shift.
  • Input onto the PC revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
  • Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
  • Perform other duties and responsibilities asked by the Controller and the Assistant Controller based upon department needs.
  • Ensure all reports and back-up vouchers are complete and filed properly.
  • Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (i.e. A/R, A/P, and Payroll).
  • Review and correct discrepancies in the Front Desk System.
  • Coordinate with the front desk and restaurants/bars closing to facilitate a smooth operation of file maintenance and reset of system totals for next day operations.
  • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Adheres to all company policies and procedures.
  • Follows safety and security procedures and rules.
  • Knows department fire prevention and emergency procedures.
  • Utilizes protective equipment.
  • Reports unsafe conditions to supervisor/manager.
  • Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager.
  • Provides for a safe work environment by following all safety and security procedures and rules.
  • All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
  • Assists other Front Desk Personnel when need.
  • Perform any related duties as requested by supervisor/manager.

    Knowledge, Skills & Abilities

    The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable.

  • Knowledge of accounting operations to include all aspects such as accounts receivable accounts payable, etc.
  • Basic mathematical skills and ability to operate a 10-key by touch.
  • Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
  • Ability to access and accurately input information using a moderately complex computer.
  • Ability to read, write and speak English sufficient to understand and communicate with employees and guests. Must have excellent telephone etiquette skills.
  • Hearing and visual ability to observe and detect signs of emergency situations.

    Physical Demands

  • Ability to stand and move throughout front office and continuously performs essential job functions.
  • Lifting up to 25 pounds maximum.
  • Occasional twisting, bending, stooping, reaching, standing, walking.
  • Frequent talking, hearing, seeing and smiling.

    Benefits

    • 401(k)
    • Dental insurance
    • Disability insurance
    • Employee assistance program
    • Flexible spending account
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance
    • Room Discounts
    • Employee Food and Beverage Discounts

    EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

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    Holiday Inn Express Poughkeepsie

    121 Room Hotel

    Best Hotel In The Hudson Valley!

    Guests visiting the area for business or pleasure can enjoy the convenience to the popular destinations such as the Culinary Institute of America, IBM, Vassar College, and Vassar Brothers Medical Center. While visiting the scenic Hudson Valley, guests should make plans to see sights like the Walkway Over the Hudson, Frances Lehman Loeb Art Center, and the Samuel L. Morse home at Locust Grove. Enjoy live entertainment at The Bardavon 1869 Opera House, Chance Theatre, and Mid-Hudson Civic Center, located only minutes from the hotel.

    The Holiday Inn Express of Poughkeepsie is located in the heart of the Hudson Valley. Our guestrooms are specifically designed for the modern day traveler and family who need modern efficiency without sacrificing comfort. As always, you can enjoy our complimentary, deluxe, hot breakfast in the Great Room. Connect with family and friends or get all of your important work done without any hassle by using the complimentary, high-speed wireless Internet. Enjoy your daily workout routine in the 24 hour Fitness Center.