The Hilton Southlake Town Square is one of Hiltons most prestigious properties in North America, consistently ranked in the top 10% for guest service and overall cleanliness. Our Connie Award-winning hotel features 248 well-appointed guest rooms and over 28,000 square feet of meeting space, overlooking the vibrant Southlake Town Square.

We offer employee discounts at all Hilton Hotels and Resorts, Employee of the Quarter Program, Quarterly Team Member Celebration, Complimentary Meals and a fun environment to work in!

Job Summary

Providing guests with prompt service, quality beverages and products, and maintaining a clean and comfortable environment.

Essential Job Functions

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Communicates information to manager so that the team can respond as necessary.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
• Discovers and responds to customer needs.
• Follows operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Maintains a clean and organized workspace so that partners can locate resources and product as needed.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety, and sanitation guidelines for all products.
• Maintains regular and punctual attendance.

Knowledge, Skills & Abilities

• No previous experience required.
• Maintain regular and consistent attendance and punctuality.
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security.
• Excellent communication and customer service skills.

Physical Demands

• Position requires standing and walking for long periods of time and performing physical duties including lifting.
• Occasional twisting, bending, stooping and reaching.
• Frequent talking, hearing, seeing, and smiling.