Assistant Front Office Manager
Sheraton Park City

1895 Sidewinder Drive

Park City, UT 84060

200 Room Hotel
Managed By Driftwood Hospitality Management
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Sheraton Park City
Park City, UT

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Job Summary

This is an advanced professional and administrative position responsible for the successful operation of the front office, PBX, and guest relations functions while maintaining quality standards, profitability and customer satisfaction.

Essential Job Functions

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

  • Monitor and check the quality of customer service at the front desk and PBX; resolve complaints and evaluate patterns or trends in customer complaints in order to plan corrective actions.
  • Evaluate costs to reduce spoilage, waste or other factors that cause costs to rise; sell rooms to maximize revenues.
  • Estimate staffing level requirements based on customer counts, business trends, special events, etc.; make up and/or check over weekly schedules and adjust staff size to maximize productivity without sacrificing customer service; monitor attendance; balance employee payroll.
  • Make personnel decisions (hire, fire, promote, adjust salary); instruct new employees; observe and evaluate job performance of subordinates to provide feedback; develop/utilize tools to promote programs to improve productivity, safety, profitability, etc.; motivate staff and maintain excellent employee relations.
  • Recommend and administer all company policies and procedures; maintain compliance to all local, state, and federal laws; demonstrate a professional manner regarding compliance of all policies; notify hotel management of problems needing immediate attention such as serious customer complaints, policy violations, safety concerns, cash shortages, etc.
  • Perform front desk duties including check-ins and check-outs; handle all account issues with checkouts including direct bill, gift certificates, vouchers, etc.; process folios in a timely manner; handle staffs cash handling discrepancies.
  • Coordinate with all department heads to ensure efficiency and profitability of hotel.
  • Inspect facilities and equipment for clean, safe, and/or sanitary conditions and compliance to hotel standards.
  • Maintain professional appearance according to company standards and ensure that appearance standards are maintained by all employees.
  • Demonstrate working knowledge of appropriate housekeeping procedures relating to the Front Office including room status update; adhere to established lost and found procedures.
  • Maintain good communication within hotel and department; conduct and facilitate effective meetings; prepare correspondence, instructions, etc.
  • Perform all other duties as assigned by management.
  • Take actions to ensure high Associate Satisfaction. Work with other supervisory and management staff to address all areas to ensure consistent quality work environment.
  • Be familiar and able to perform duties on all shifts, including Night Audit and PBX.
  • Adheres to all company policies and procedures.
  • Follows safety and security procedures and rules.
  • Knows department fire prevention and emergency procedures.
  • Utilizes protective equipment.
  • Reports unsafe conditions to management.
  • Reports accidents, injuries, near-misses, property damage or loss to management.
  • Provides for a safe work environment by following all safety and security procedures and rules.
  • All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook).
  • Assists other Front Desk Personnel when need.

    Knowledge, Skills & Abilities

  • Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
  • Ability to read, listens, and communicates effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Hearing and visual ability to observe and detect signs of emergency situations.
  • Minimum 1 year front office experience, preferably in a hotel and 6 months supervisory experience. High school diploma preferred.
  • Must have strong customer service skills.
  • Ability to work effectively with independently and as part of a team.
  • Must have excellent business communication skills and strong time management skills needed.
  • Ability to share or divide attention among several ongoing activities, projects or assignments.
  • Ability to interpret and explain company policies and procedures to others.
  • Ability to adjust or balance the size of staff daily to maximize productivity or control labor costs without sacrificing customer service. Ability to plan promotional or incentive programs for employees.
  • Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal.
  • Able to identify circumstances or incidents that require the notification and/or approval of others.
  • Ability to do the work of those supervised.
  • Must be able to work 50 hours/wk with evenings, weekends, and holidays.

    Physical Demands

  • Ability to stand and move throughout front office and continuously performs essential job functions.
  • Standing 95% of shift
  • Lifting up to 25 pounds maximum.
  • Occasional twisting, bending, stooping, reaching, standing, walking.
  • Frequent talking, hearing, seeing and smiling.

    • Benefits

    • 401(k)
    • Dental insurance
    • Disability insurance
    • Employee assistance program
    • Flexible spending account
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance
    • Room Discounts
    • Employee Food and Beverage Discounts

    EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

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    Sheraton Park City

    200 Room Hotel

    Elevated Contemporary Comfort with Mountain Ambiance

    Our hotel in Park City Utah, the Sheraton Park City, is 35 miles from the Salt Lake International Airport. With renovated guest rooms, event space, and public areas, this contemporary mountain hotel is the perfect location to bring people together to enjoy Park City's year-round activities. Guests can enjoy the hotel's many features such as the indoor atrium pool with hot tub and sauna, youth game room, Starbucks and gift shop, and Timbers Restaurant and Lounge with outside covered patio and fire pits. Enjoy Wi-Fi in all guest rooms and shuttle services to historic Main St. or Park City Ski Resorts. Park City's local activities include Olympic Park, skiing, tubing, snowmobiling or ATV rides, hiking, mountain biking, hot air balloons, fly fishing, golfing, spas, restaurants, shopping, museums, and art galleries. Planning an event? The Sheraton Park City has 14,000 sq ft of dynamic function space with indoor and outdoor options, including 12 event spaces