Assistant General Manager
TownePlace Suites Miami Lakes

8079 NW 154th Street

Miami, FL 33016

94 Room Hotel
Managed By Driftwood Hospitality Management
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TownePlace Suites Miami Lakes
Miami, FL

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Job Summary

Assists in the Management of the hotel operation to ensure efficient and profitable operations. Ensures guest satisfaction of all outlets by maintaining and managing the highest standards of products and services while maximizing profitability through cost and labor control. In the absence of the General Manager, acts as the General Manager.

Essential Job Functions

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with DHM core values.
  • Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
  • Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
  • Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
  • Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
  • Oversee and ensure internal audit standards are met.
  • Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
  • Monitor and maintain the front office systems and equipment to ensure optimum performance.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding department heads
  • Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement
  • Perform other duties as requested by management

    Knowledge, Skills & Abilities

    The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable

  • Minimum of 4+ years hotel management experience of Department Head or above.
  • Full Service Hotel Experience
  • The candidate will have the ability to create a profitable culture of accountability and have a proven track record of building a cohesive team while facilitating the accomplishment of goals.
  • Requires proven managerial skill as position involves frequent decisions, meeting of deadline, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large scale work projects.
  • Excellent verbal and written English communication and listening skills.
  • Ability to read and communicate verbally and in writing and prepare complex occupancy reports.
  • Strong computer skills in MS Word, Excel, PowerPoint with an understanding of the hotel systems preferred.
  • Must have financial management skills including the ability to understand P&L statements, manage operating budgets, forecasting, and scheduling. .

    Physical Demands

  • Ability to stand and move throughout front office and continuously performs essential job functions.
  • Lifting up to 25 pounds maximum.
  • Occasional twisting, bending, stooping, reaching, standing, walking.
  • Frequent talking, hearing, seeing and smiling.

    Benefits

    • 401(k)
    • Dental insurance
    • Disability insurance
    • Employee assistance program
    • Flexible spending account
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance
    • Room Discounts
    • Employee Food and Beverage Discounts

    EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

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    TownePlace Suites Miami Lakes

    94 Room Hotel

    WELCOME TO TOWNEPLACE SUITES MIAMI LAKES

    Where life on the road feels more life than road.

    TownePlace Suites Miami Lakes Hotel offers all-suite extended stay accommodations. Our hotel is convenient to Opa Locka Airport (OPA) and Miami International Airport (MIA) near world-class restaurants, Premier shopping, Hard Rock Stadium, and several golf courses. Enjoy one of our many studio or two bedroom suites, all with fully-equipped kitchens, ample work space and comfortable bedding. Relax and enjoy the amenities that are ideal for short or extended-stays, including a complimentary hot breakfast daily, free high-speed Internet access, personalized voicemail, on-site business services and 24-hour staffing. A 24-hour guest laundry is also available at the hotel, Maintain your fitness routine in the hotel's exercise room or relax and unwind in the outdoor pool, or use the outdoor grill to fire up your meal. Your stay will be relaxing and productive at Towneplace Suites Miami Lakes, so sit back, relax and stay a while.