Home2 Suites by Hilton/TRU Fort Lauderdale Downtown
315 NW 1st Avenue
Fort Lauderdale, FL 33301
Home2 Suites by Hilton/TRU Fort Lauderdale Downtown
Fort Lauderdale, FL
Job Summary
TheFront Office Manageris fully responsible for all aspects of the Front Desk, coordinates the Front Office activities of the Hotel and resolves problems arising from guest complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate supervisors.
Essential Job Functions
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
- Works with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel.
- Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately.
- Works with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction scores.
- Effectively trains guest service agents on proper front desk procedures.
- Recruits, interviews, and selects, in conjunction with the General Manager, the most qualified candidates for front desk positions.
- May prepare weekly schedules for front office staff.
- Address performance deficiencies of front office staff through coaching and disciplinary actions.
- Complete performance evaluations for front office staff timely.
- May be responsible for posting weekly guest satisfaction scores for hotel associates to see and review.
- Oversee and manage the Front Office to ensure efficient operations and impeccable guest care, helping to achieve profit goals. Attend to guest and group special needs and solve tricky problems with confident graciousness.
- Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
- Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.
- Ensures guest service agents are in compliance with clean, neat uniforms and name badges.
- Required reports are timely and of a quality that can be shared with corporate.
- Rates are accurate and monitored daily.
- Is proficient at managing inventory in the property management system.
- Frequently meets with and reviews work generated by the night auditor.
- Maintains regular attendance and is consistently on time.
- Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
- Performs any other duties as requested by supervisor.
- Act as Manager on Duty when duty calls.
Knowledge, Skills & Abilities
The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable
- A four-year college degree or equivalent education or experience is required, with two to three years in a related hotel company position.
- Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected.
- Excellent verbal and written English communication skills are required.
- Must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency.
- General office equipment and cash register operation knowledge is expected.
Physical Demands
- Ability to stand and move throughout hotel function areas and continuously performs essential job functions.
- Lifting up to 25 pounds
- Occasional twisting, bending, stooping, reaching, standing, walking.
- Frequent talking, hearing, seeing and smiling.
Benefits
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Room Discounts
- Employee Food and Beverage Discounts
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
Home2 Suites by Hilton/TRU Fort Lauderdale Downtown
218 Room Hotel
Home2 Suites by Hilton Fort Lauderdale Downtown
Pet-friendly suites close to Las Olas
Our modern hotel is off I-95, a half-mile from Flagler Village and NSU Art Museum. Downtown, Las Olas, and the River Walk are within a mile. Las Olas Beach and Fort Lauderdale Beach are a 10-minute drive. Our fifth floor Pool Bar offers refreshing drinks with city views. Enjoy our outdoor pool, daily free hot breakfast, and WiFi on us. Pets are welcome.
Tru by Hilton Fort Lauderdale Downtown
Near Fort Lauderdale attractions
We are located right in downtown Fort Lauderdale, just off Broward Boulevard. Within a mile of the performing arts center, several museums, and restaurants, we’re only four miles from the beach. Our hotel features the 5th floor Pool Bar and meeting space for up to 75 people. WiFi and breakfast are on us.