The Hilton Southlake Town Square is one of Hiltons most prestigious properties in North America. We have continuously been ranked in the top 10% year after year in Guest Service and Overall Cleanliness. Our 248 room luxury property is located in Southlake, Texas overlooking beautiful Southlake Town Square!We offer employee discounts at all Hilton Hotels, Employee of the Quarter program, free meals, Team Celebration each quarter and a fun environment to work in!

Job Summary

Supervises accounting staff, completes month-end closing, maintains balance sheet reconciliations, maintains & supports computer systems, trains all associates in accounting department, maintains internal audit controls, reviews daily revenue report, and tracks daily cash.

Essential Job Functions

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Business Results

• Applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them.
• Manages the day-to-day operations of the department.
• Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs all direct reports in details of work. Observes performance and encourages improvement. Monitors hotel traffic and makes staffing adjustments accordingly. Supervises and reviews costs and inventory.
• Coordinates and administers an adequate plan for the control of operations. This plan would provide profit planning, sales forecasts, expense budgets, capital requirement/needs, cost standards and the necessary procedures for affecting the plan.
• Administers all tax filing and government reporting procedures to ensure accurate, timely information is provided in compliance with laws and regulations.
• Monitors compliance with hotel and accounting policies and procedures, legal requirements, and contractual obligations (including obligations under a management agreement) utilizing internal controls, auditing, and security procedures to ensure deviations are brought to the attention of the Controller and appropriate regional management and to protect the hotel's assets.
• Conducts disciplinary action as required for those directly supervising.
• Conducts 90 day and annual performance evaluations for the accounting staff.
• Reviews A/R credit applications prior to being submitted.
• Reviews & approves all A/R adjustments.
• Prepares and enters monthly journal entries as well as reviews preliminary P&L statement for errors. Reviews corrected preliminary P&L statement and distributes preliminary P&L to Executive Committee Members.
• Prepares annual budget input and reports.

  Guest Satisfaction

• Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships.
• Coordinates and communicates verbally and in writing with customer (internal and external). Follows up with customer.
• Makes presence always known to customer.
• Displays leadership in guest hospitality and ensures consistent, high-level service throughout all phases of hotel events.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Utilizes Delphi or other hotel system to capture and manage customer information daily.

  Leadership

  Applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them.

• Demonstrates commitment to Driftwood Hospitality operating principles and philosophies.
• Holds self and others accountable for achieving results.
• Addresses conflict in a timely manner.
• Contributes to team results.
• Deals with change effectively.
• Makes decisions, including employees/team and commits to a course of action with available information.

  Building Relationships

  Eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives. In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the hotel.

• Conducts one on one meeting with Direct Reports to ensure their ongoing development.
• Maintains open channels of communications for all levels (line employees through General Manager) and monitors employee relations.
• Ensures the prompt and proper submission of all corporate, divisional, and governmental reports required.
• Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor.

  Generating Talent

  Proactively identifies and develops talent within the organization.

• Hires the best people available from internal and external candidates. Hires for talent, diversity, and balance of skills. Supports hotels interviewing tools to ensure hiring decisions are based on the candidates job-related talent, skills, and competencies. Maintains succession planning.
• Uses all available on the job training tools for employees; implements and manages training initiatives and conducts training when appropriate; ensures self and direct reports have completed appropriate training classes.
• Manages employee progressive discipline procedures for areas of responsibility. Ensures each hotels policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Employee Handbook.
• Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance, and produce desired business results. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Actively solicits feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems and concerns. Ensures employees are treated fairly and equitably. Constantly strives to improve employee retention. Brings issues to the attention of the Controller as necessary.
• Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility. Maintains an on-going employee recognition program.

  Organizational Learner

  Actively pursues learning and self-development to enhance personal, professional, and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area.

• Enlivens the Culture within the hotel.
• Attends different departmental stand-up meetings and communicates information to the staff in the absence of the General Manager.
• Supports Public Relations initiatives.

  Knowledge, Skills & Abilities

• Requires advanced knowledge of the accounting, finance, and hospitality profession; Hotel Experience required.
• Minimum Experience 4 years comparable accounting, 2-year minimum accounting supervisory experience.
• Requires some managerial skill as position involves frequent decisions, meeting of deadline, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large-scale work projects.
• Must have bank reconciliation, balance sheet reconciliation experience and journal entry creation experience.
• Strong leadership skills with the ability to direct/motivate department to meet and exceed goals.
• Must have excellent business communication skills. Strong time management skills needed. Well organized and excellent attention to detail. Ability to adjust to changes.
• Excellent verbal and written English communication skills.
• Ability to read and communicate verbally and in writing and prepare complex occupancy reports.
• Computer literate in MS Word, Excel.
• Complex mathematical skills and considerable skills in the use of Excel Spreadsheets and/or calculator to prepare complex mathematical calculations without error, i.e., budgets, forecasting.

  Physical Demands

• Frequent walking, standing, sitting, hearing, talking, smiling.
• Lifting, pushing, and pulling of objects weighing up to ten (20) pounds.
• 90% sitting / 10% walking.

  Benefits

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • Room Discounts
  • Employee Food and Beverage Discounts

  EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.