Sales and Catering Coordinator

Hotel Rumbao, A Tribute Portfolio Hotel
San Juan, PR

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Compensation: $12.50 per hour

$500 Sign On Bonus | Health Benefits at 60 Days | Free Parking & Meals

Job Summary

The Sales Coordinator supports the Sales & Events departments. This position reports to the Director of Sales & Marketing, adheres to Company standards and executes other responsibilities as assigned.

Essential Job Functions

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

  • Support the Sales & Catering team administratively with email correspondence, preparing forms, reports and files, and assisting with site inspections.
  • Provide telephone and message support for the department and respond to inquiries in a timely, clear, and pleasant manner.
  • Exercise decision making skills to direct requests both internal and external.
  • Maintain guest profiles, contacts and additional necessary records used in the Sales & Catering operation.
  • Assist the Sales & Catering team with the preparation of contracts, proposals and addendums and track the completion status.
  • Act as liaison between Sales & Catering Managers and clients in Sales & Catering Managers' absence. Take booking inquiry information via phone and prepare proper paperwork.
  • Handle reservations and requests for VIP guests and clients.
  • Ensure that all arrangements, including upgrades and amenities, are handled properly.
  • Coordinate with other departments through verbal and written instructions.
  • Block group & meeting space specifications and ensure that accurate information is collected and entered in the reservations system.
  • Communicate with all hotel departments as appropriate. Ensure prompt attention to time sensitive requests by hotel colleagues.
  • Order office supplies and collateral inventory for Sales & Catering Department and Executive Offices.
  • Complete additional projects as assigned.
  • Assists sales and catering team in the preparation of Banquet Event Orders and internally distributes to departments when necessary.
  • Assists front office team, General Manager and sales team with travel agent and corporate reservations.
  • Assists sales, catering, and accounting team with scheduling, collecting, and ensuring accurate and on time delivery of group deposits.
  • Prepares detailed and quality Group Resumes and internally distributes to all necessary departments to proactively and appropriately convey pertinent group information to team.

Knowledge, Skills & Abilities

  • High School Diploma required; bachelors degree preferred.
  • 1-2 years administrative support experience, additional hotel front desk experience is preferred.
  • Must be self-directed, motivated and demonstrate intuitive customer service and interpersonal skills.
  • Effectively deals with internal and external customers, with high levels of patience, tact, and professionalism.
  • Communicates clearly, concisely, and openly in all interactions.
  • Has exceptional attention to detail, organizational, analytical and time management skills.
  • Multi-tasks and prioritizes in a fast-paced work environment.
  • Exercises sound judgment: evaluates situations and utilizes appropriate and creative resources to solve problems.
  • Is technologically savvy, with a working knowledge of Microsoft Office, Delphi, PMS.

Physical Demands

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

Benefits

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • Room Discounts
  • Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

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Hotel Rumbao, A Tribute Portfolio Hotel

240 Room Hotel

WELCOME TO HOTEL RUMBAO, A TRIBUTE PORTFOLIO HOTEL

EXPERIENCE OLD SAN JUAN HISTORIC DISTRICT FROM OUR HOTEL

Hotel Rumbao San Juan, a Tribute Portfolio Hotel is situated in the heart of historic and romantic old San Juan. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. Our hotel is just steps away from world-class shopping, dining and entertainment. A myriad of restaurants, art galleries, museums and upscale stores will suit any taste. Plus, we are only six miles from the International Airport, so you can spend your time relaxing, not traveling. Come and enjoy our unique combination of modern comforts and old-world charms at the San Juan, a Tribute Portfolio Hotel. 2023 Our journey is guided by a substantial investment, a multi-million-dollar transformation, and an unwavering dedication to creating an upscale experience that surpasses all expectations. We understand that today's discerning travelers value not just comfort, but also the essence of the destination they choose. Hotel Rumbao San Juan will not merely be a place to stay