Restaurant Manager

Hilton Raleigh North Hills
Raleigh, NC

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. 

You have a proven track record of success in Restaurant Management with a focus on quality and guest service and you want to take your career to the next level. You’re as passionate about business as you are about food. Their complexities are well suited for your high energy and commitment to excellence. Elevating the guest experience and achieving maximum flow through are welcome challenges. And your enthusiasm and ease for sharing what you know attracts the talent to make it reality. 

As a Restaurant Manager you will:

Responsibilities

  • Provide leadership and strategy to inspire your associates to deliver exceptional service.  You have a strong food and beverage management background and an obvious passion for hospitality. 
  • Enable innovation and drive results. Get involved in food and beverage marketing programs, artfully leverage revenue management within tight margins, driving profit to the bottom line with solid financial controls.
  • Hotel operations management generalist position that supports Front Desk (including Bell/Door Staff, Switchboard, AYS, and Concierge/Guest Services), Rooms (including Housekeeping, Recreation, and Laundry), Food and Beverage (including Restaurants, Bar/Lounge, and Room Service), Event Operations (including Event Services, Banquets and Event Technology). 
  • Understands brand standards and operations requirements for performance in each of the discipline areas.
  • Assists in supervising an effective inspection program for all guestrooms and public space.
  • Attends all pertinent meetings (e.g., Staff, Forecast, Pre-Cons, Department).
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Ensures knowledge and understanding of OSHA regulations are up to date.
  • Supervises daily shift operations and ensures compliance with all housekeeping policies, standards and procedures.
  • Supports Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
  • Supports Engineering and all related areas in the absence of the Chief Engineer.
  • Deals with all guest complaints that require a managers intervention
  • Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Fundamentals

  • 2+ years on employment in a related position is preferred. 
  • Hospitality knowledge in food and beverage is expected. 
  • To be successful in this role, you must be able to read, write, and verbally communicate effectively and professionally in English with associates, guests, and leadership. 
  • You must be able to deal with difficult situations and people, while exhibiting a consistent level of professionalism.
  • You will regularly use a computer and various software. 

Benefits

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • Room Discounts
  • Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status. 

Hilton Raleigh North Hills

333 Room Hotel

Stay near North Hills shopping and dining

We’re less than two miles from North Hills shopping and dining. Downtown Raleigh, the North Carolina State Capitol, and the North Carolina Museum of Natural Sciences are within 10 minutes. Our free shuttle will take you to and from North Hills and Raleigh-Durham International Airport, 14 miles away. Enjoy our indoor pool, fitness center, and free WiFi.